Field Service Engineer

Med Talent

Boston

On-site

GBP 70,000 - 90,000

Full time

14 days+

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Job summary

A leading company in Medical Equipment Manufacturing seeks a highly motivated Field Service Engineer in Boston. The role involves performing customer support activities, including installation and maintenance of laser systems, providing technical service, and ensuring customer satisfaction. Ideal candidates possess a degree in Electronics or related fields and have strong technical and customer service skills, with a willingness to travel extensively.

Qualifications

75% travel required, including overnight lodging.
Ability to work independently and adapt to changing schedules.
Knowledge of optics, electronics, cooling systems, power supplies and laser systems.

Responsibilities

Repair, test, calibrate and install laser systems during field visits.
Maintain complete and accurate service records.
Provide on-site technical support to customers as required.

Skills

Customer service skills

Electronics knowledge

Communication skills

Technical support skills

Problem-solving skills

Education

Bachelor’s or Associate’s degree in Electronics, Laser Technology or equivalent

Tools

Salesforce

DOS

Word

Excel

Job description

21 hours ago Be among the first 25 applicants

Our client is looking for a highly motivated Field Service Engineer to help accelerate the growth of the business. In this position, you will be responsible to perform customer support activities for equipment, systems and sub-systems at customers' site or at head office. This role will install/service/repair/upgrade and perform preventative maintenance with a high level of skill, detail and account management.

Responsibilities:

Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies during field visits, dispatches or at head office
Identify any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems
Maintain complete and accurate service records
Interact with customers and monitor accounts
Provide professional, courteous, enthusiastic, prompt, and skilled technical service to customers
Provide on-site technical support to customers as required
Complete physical inventory when asked
Maintain company tools, fixtures and test equipment in satisfactory condition
Adhere to company guidelines regarding safety procedures
Continually develop positive relations within sales and service team
Continually develop company and product knowledge
Adhere to company policies and accounting procedures for purchases, ordering of spare parts, car stock, and prompt return on all RMA’s
Maintain a minimum of service recalls
Completion of other various tasks as assigned by management
Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems

Qualifications:

Bachelor’s or Associate’s degree in Electronics, Laser Technology or equivalent
Ability to work flexible shifts and to adapt to changing work schedules
75% travel required, including travels involving overnight lodging
Ability to travel internationally a big plus
Familiarity with computers, DOS, Word and Excel, Salesforce
Ability to work independently
Knowledge of optics, electronics, cooling systems, power supplies and laser systems
Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully
Prioritization and multi-tasking skills required
Excellent communication, customer interaction and phone interaction skills required

Seniority level