Field Service Engineer

Shannon White Technical Recruitment; Bletchley; On-site; GBP 23,000 - 38,000; Full time

Benefits offered by this job

Company vehicle

Pension

25 days holiday

Job summary

Shannon White Technical Recruitment is seeking a Coffee Field Service Engineer in Milton Keynes. You will service and repair coffee equipment, working 7am-4pm with a 1 in 4 weekend pattern and a company vehicle.

The role requires a motivated, customer-focused individual with strong electrical/mechanical knowledge and a clean UK driving licence; driving is essential to visit a range of clients from independents to national brands.

Qualifications

• Customer-focused approach with strong service orientation.
• Solid understanding of coffee equipment and quality standards.
• Strong problem-solving skills with electrical/mechanical background.
• Must be computer literate and hold a clean UK driving licence.
• Self-motivated with flexible location, hours, and 1 in 4 weekends.

Responsibilities

• Carry out repair and preventative maintenance on coffee equipment.
• Ensure coffee quality matches specifications and first-time fix.
• Coordinate with central call centre and keep customers informed.
• Follow on-site arrival procedures and obtain permission to start.
• Follow Health and Safety procedures and raise risks.
• Complete online job sheets and timesheets before leaving.
• Maintain tools, equipment and vehicles; report faults.
• Manage spare parts stocks and invoicing from stock.

Skills

Customer service

Coffee equipment knowledge

Problem solving

Electrical & mechanical background

Driving licence (UK)

Computer literacy

Job description

Job title

Coffee Field Service Engineer

Location

Milton Keynes

Salary

Up to c£37,500 per annum + including working 1 in 4 weekends + vehicle + pension + other benefits.

Salary: Up to £37,500 (OTE). Up to £33,000 per annum + overtime for weekend work + Company Vehicle + 25 days holiday + Pension + other Company benefits.

Hours

7am-4pm (leave at 7, home at 4)

Requirement

A highly motivated, well-presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards and procedures. Ensure complete customer satisfaction by understanding their needs and providing attention to detail.

Mechanical experience and knowledge required along with a full and fairly clean UK driving license.

Position Description

Promote the company by responding to reactive and service call requests by working in professional, efficient and thorough manner for a broad range of clients ranging from high street independents to national brands and organisations.

Responsibilities

• Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in a good working order.
• All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
• Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
• Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
• Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
• Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
• Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily.
• Provide agreed spare parts stocks via hand held unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.

Knowledge, Skills & Experience

• A confident individual with a passion for customer service
• Excellent understanding of coffee quality and associated equipment
• Demonstrates strong problem solving skills with an electrical mechanical background
• Computer literate with a clean driving licence
• Self-motivated with a flexible approach to work, location and hours. (Required to work 1 in 4 weekends)