Field Service Engineer

Costa Coffee; Manchester; On-site; GBP 32,805 - 40,095; Full time

Benefits offered by this job

Access to Coca-Cola share scheme

Up to 10% annual bonus

High spec Ford van for personal use

50% discount on food and drinks

Smart pension matched up to 10%

Costa Financial Support Fund

Job summary

Costa Coffee is looking for a Field Service Engineer based in West Manchester, offering a salary of £36,450 per annum. The successful candidate will maintain Costa Express equipment and provide excellent customer service. Responsibilities include diagnosing faults, communicating effectively with partners, and ensuring equipment operates efficiently. Ideal candidates are agile workers with experience in mechanical or electrical engineering roles. Costa Coffee offers various perks, including a share scheme and annual bonus.

Qualifications

• Experience in electrical or mechanical engineering role.
• Agile worker capable of efficient operations.

Responsibilities

• Diagnose faults to repair or replace equipment.
• Provide first-class customer service for partners.
• Communicate issues and solutions effectively.

Skills

Experience using service equipment

Problem-solving skills

Customer service

Ability to remain calm under pressure

Job description

Field Service Engineer – West Manchester – From £36,450 per annum - Permanent

(M15, M16, M17, M21, M28, M30 Postcodes Only)

So, why Costa?

• Access to the Coca-Cola share scheme including matched contributions
• Up to 10% annual bonus
• High spec Ford van for business and personal use (optional)
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• The Costa Financial Support Fund, supporting our team members who find themselves in unexpected financial pressure
• And that’s not all. Explore even more of our perks here:https://bit.ly/costaperks

What you’ll do

Being a Field Service Engineer means so much more than maintaining our Costa Express equipment. It’s your chance to solve problems, be accountable for the equipment in your patch, and get ahead of the curve - which means you’ll be:

• Diagnosing faults to repair or replace the equipment that keeps customers enjoying their coffee
• Communicating issues, problems and solutions through escalation points
• Serving up smiles with first-class customer service for our partners

Who you are

• An agile worker with experience using service equipment in an electrical or mechanical engineering role
• An efficiency expert ready to keep our equipment operating effectively
• A people person who can stay calm under pressure

Our training

We believe in developing and investing in talent! As we continue our journey of growth, it is important to us that we invest in our Field Service Engineers.

Our City & Guilds Assured training programme has been developed to help you reach your full potential. At Express we want you to have the desire to continuously improve, striving to ensure that tomorrow we are better than today.

We have a world class academy, where we deliver your technical learning, which is bespoke to each machine proposition and this showcases our fleet and immerses you in our Brand.

Prior to your technical academy training you will be accompanied by a Field Service Engineer to observe the role and responsibilities. You will experience hand on learning with our IT platforms out in the field. Then you will join our Technical Trainers and receive in depth training in our Loudwater Academy - encompassing: servicing & maintaining our fleet, fault finding using your technical knowledge. You will be supported and coached by our champions in the field to embed your learning, build your confidence and you will have access to our digital platform that will support you day to day!

Our training programme meets the global quality standards set by City & Guilds and enables continuous improvement.

We will set you up for success so you can feel confident and understand our technical documents, complete your Electrical Safety Learning and be able to deliver the perfect coffee on every visit.

Working pattern

37,5 hours a week, 1 / 4 weekends