Field Service Engineer

Allscreens Nationwide Ltd; Belfast City District; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Life assurance

Income protection

Employee Assistance Programme

Overtime

Job summary

Cennox in Northern Ireland is seeking a Field Service Engineer to diagnose, repair and service a range of self-service machines, including ATMs and kiosks. You will travel to customer sites, work remotely with a supportive team, and cover diverse customer locations.

The role offers hands-on training, regular overtime potential, and a solid benefits package as part of a company that values reliability, customer service and technical know-how.

Qualifications

• Valid UK driving licence
• Willingness to travel across customer locations
• Hands-on technical approach and fault-finding abilities
• Good communication and customer service skills

Responsibilities

• Diagnose, repair, maintain and service customer machines across Northern Ireland
• Work on self-service devices (ATMs, kiosks, lockers) and related hardware
• Use company systems and diagnostics to resolve faults efficiently
• Travel between customer sites and manage daily workload
• Deliver professional and reliable service to customers
• Work independently while staying connected to a wider remote team
• Participate in training to build technical knowledge and confidence

Skills

Driving

Problem solving

Technical mindset

Fault-finding

Communication skills

Independence

Job description

Are you practical, technically minded, and looking for a field-based role where no two days are the same? This is a great opportunity to join Cennox as a Field Service Engineer, working as part of a remote team that keeps our customers' self-service devices running smoothly across Northern Ireland.

You will receive hands-on training alongside an experienced and approachable team, giving you the confidence and knowledge to develop your skills in the field. We offer good company benefits, regular overtime potential, and the chance to build a rewarding career with a business that values reliability, customer service and technical know-how.

In this role, you will travel to customer locations to diagnose, repair, maintain and service a range of customer machines, including ATMs, kiosks, lockers and other self-service technology. Although this is a remote role, you will not be working alone. There is an established infrastructure in place, including technical support, diagnostic tools, systems and experienced colleagues, to help you identify faults, complete repairs and deliver a high-quality service.

Normal working hours are

8.30am to 5.30pm, with participation in a

What you'll be doing

• Diagnosing, repairing, maintaining and servicing customer machines across Northern Ireland
• Working on self-service devices such as ATMs, kiosks, lockers and similar hardware
• Using company systems, diagnostic tools and technical support to resolve faults efficiently
• Travelling between customer sites and managing your daily workload
• Delivering a professional and reliable service to customers
• Working independently while staying connected to a wider team
• Taking part in training to build your technical knowledge and confidence

What we're looking for

We are looking for someone who enjoys being on the road, likes solving problems, and has a practical, hands-on approach to technical work.

Essential requirements include:

• A valid UK driving licence
• Enjoyment of driving and working across different customer locations
• A technical mindset and willingness to learn
• A practical approach to fault-finding and repair
• Good communication and customer service skills
• The ability to work independently as part of a wider remote team

Ideally, you will also have some hardware experience with self-service machines such as ATMs, kiosks, lockers, vending machines or similar equipment, although full training will be provided.

What's in it for you

• Training alongside a skilled team
• Good company benefits
• Overtime potential
• A varied field-based role across Northern Ireland
• Technical support and infrastructure to help you succeed
• The opportunity to develop specialist skills in self-service technology

If you enjoy practical work, problem-solving, driving, and delivering great customer service, this could be an excellent opportunity to join Cennox and grow your career as part of our Northern Ireland field team.

Benefits include:

Life assurance

Income protection

Employee Assistance Programme

A welcoming, inclusive culture where your ideas matter

As a Disability Confident employer, we're proud to welcome applications from people with disabilities. If you have a disability and meet the minimum requirements for this role, we'll ensure you are offered an interview. Please reach out to us at to let us know you have a disability. We can also discuss any adjustments that would help you be at your best during the recruitment process.

We're committed to building a workplace where everyone is valued and included. We warmly welcome applications from people of all backgrounds, including anyone with legally protected characteristics such as age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We value different perspectives and experiences, and we're always open-minded when it comes to skilled candidates. Wherever your story starts, we want to hear from you

Please be aware all successful candidates for this position will be required to undergo a pre-employment screening process, which may include adverse financial check, criminal record check and 5 years evidence of activity.