Field Service Engineer

Vix Technology; Belfast; On-site; GBP 26,000; Full time

Job summary

An innovative company is looking for a dedicated Field Engineer to enhance their public transit solutions. This role involves maintaining and improving products, ensuring customer satisfaction, and achieving performance targets. You will work independently to diagnose faults and provide excellent service to clients. Join a team that values diversity and offers a supportive environment for growth. With a focus on learning and development, this position provides the opportunity to make a significant impact in the transit industry.

Benefits

Income Protection Scheme

Pension

Group Life Assurance

Cycle to Work Scheme

Electric Car Benefit Scheme

Employee Assistance Programme

Eyecare and Spectacle Vouchers

Qualifications

• Experience in fault diagnosis of vehicle electrical/electronic systems.
• Ability to work independently and maintain high standards.

Responsibilities

• Identify and rectify system faults through testing procedures.
• Ensure compliance with planned maintenance programs.

Skills

Electrical Testing

Fault Diagnosis

Customer Service

Time Management

Organizational Skills

Education

NVQ in Electrical Engineering

Level 3 NVQ in Vehicle Maintenance

Level 4 Diploma in Vehicle Diagnostics

Tools

Vix Software Monitoring Tools

GPRS Communications

IT Systems

Job description

5 days ago Be among the first 25 applicants

Vix Technology, a global leader in automatic fare collection, transit information, and transit analytics solutions, is seeking a highly skilled and experienced Field Engineer. With a presence in over 200 city and regional transport authorities worldwide, Vix has been at the forefront of transforming fare collection for more than 35 years. At Vix, we are committed to solving problems and delivering innovative solutions that are revolutionizing the world of public transit.

At Vix, we are a worldwide organisation that values the unique strengths derived from individual diversity within our community. We encourage you to share your personal perspective, cultural background, and unique experiences with us - we look forward to your application!

We're on the hunt for an engaged and motivated Field Service Engineer to support, maintain and improve products and ancillary equipment. Your day will include corrective and preventative maintenance. Your primary objective will be to satisfy customer requirements and ensure customer /company SLA and KPI targets and contractual obligations are fully achieved.

What will you be responsible for?

• Identify system faults through electrical testing procedures and with Vix software monitoring tools
• Rectify system, on-street hardware and on-vehicle hardware faults within SLAs
• Correspondence with customer on maintenance and fault issues
• Maintain and drive to improve KPI performance
• Installation and commissioning of on-vehicle and on-street equipment
• Maintain and update documentation accurately
• Liaise with local team and with Configuration Engineers
• Ensure compliance of planned maintenance programme
• Attend periodic progress meetings alongside other Vix staff
• Ensure customer satisfaction
• Comply with Health and Safety Standards

We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK. This position is based in Belfast.

What does our ideal candidate look like?

• NVQ or similar in electrical engineeringOr Level 3 NVQ or similar in Light or Heavy Vehicle Maintenance & Repair
• Ability to work independently to deliver and maintain high standards when unsupervised
• Good organisational and time management skills
• Customer Awareness, ability to demonstrate professionalism and effectively interact with customers, delivering excellent and consistent service
• Proven experience as a field-based engineer, time-served electrical engineer or a time-served vehicle technician with a demonstrable track record of fault diagnosis of vehicle electrical/electronic systems
• Working in a pressurised environment, meeting tight deadlines
• Level 4 Diploma (or similar) in Vehicle Diagnostics
• Working on Real Time Information systems
• Experience of GPRS communications
• Working with IT systems with knowledge of applications and basic networking
• Proven experience in a similar environment
• Knowledge of Quality Systems and procedures
• Proven electrical knowledge to diagnose faults
• Ability to identify best engineering working practices

What's in it for you?

Besides the opportunity to work for a global company that is customer and people focused, we offer:

• A focus on learning and development
• A great team of like-minded professionals
• Income Protection Scheme
• Pension
• Group Life Assurance
• Cycle to Work Scheme
• Electric Car Benefit Scheme
• Employee Assistance Programme
• Eyecare and Spectacle Vouchers

Sounds good? Then apply now. Get on board today!

Add your resume and anything else to showcase why you would be a great addition to our team.We regret that this position is only available for UK&I citizens/Residents with indefinite leave to remain in the UK&I, with current full time work rights for the United Kingdom, currently residing in the UK.

No recruitment agencies, please! We won't accept any introductions.

Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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