Field Service Engineer Northern Ireland at Flowbird UK

Flowbird Ltd; Northern Ireland; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in smart city solutions is seeking a dedicated Field Service Engineer to enhance urban mobility in Northern Ireland. This role involves performing on-site maintenance and repairs on ticketing equipment, ensuring customer satisfaction through excellent service delivery. With a focus on problem-solving and effective communication, you will play a crucial part in maintaining seamless operations. The company offers a supportive environment with comprehensive training, a generous holiday package, and various health benefits. If you're passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Company van

Comprehensive induction and training

25 days holiday

Up to 6% contributory pension scheme

Life assurance (x4 annual salary)

Health cash plan

Discounted gym membership

Flexible benefits

Dental insurance

Enhanced parental leave options

Qualifications

• Experience in electro-mechanical engineering, ideally in vending or transport.
• Strong problem-solving skills and ability to work independently.

Responsibilities

• Perform on-site maintenance and repairs on ticketing equipment.
• Ensure a first-time fix approach and deliver excellent customer service.

Skills

Problem-solving skills

Customer service skills

Communication skills

Education

NVQ Level 2 or equivalent

Tools

PC tools for software diagnosis

Job description

Field Service Engineer Northern Ireland at Flowbird UK

Join to apply for the Field Service Engineer Northern Ireland at Flowbird UK role at Flowbird Ltd

About the Role

Flowbird is a leading provider of smart city and mobility solutions, dedicated to making urban life easier and more sustainable. We design, develop, and deliver intelligent public transport and parking solutions that help people and cities move forward.

Position: Field Service Engineer covering Northern Ireland

Location: Belfast or surrounding areas

Shift Pattern: Initial training from Monday to Friday, 8:30am - 4:30pm; Post-training, 4 days on, 4 days off (7am - 7pm)

Responsibilities

• Perform on-site maintenance and repairs on ticketing equipment.
• Diagnose and resolve basic software issues using PC tools.
• Ensure a first-time fix approach and deliver excellent customer service.
• Maintain clear communication and escalate major issues as needed.
• Keep accurate records and manage service calls via the call management system.
• Handle and maintain company stock and spare parts.
• Follow Health & Safety regulations.
• Assist with new equipment installations and upgrades.

Qualifications

• NVQ Level 2 or equivalent
• Experience in electro-mechanical engineering, ideally in vending, transport, or similar industries.
• Full UK driving license
• Strong problem-solving skills and ability to work independently.
• Excellent customer service and communication skills.
• Ability to stay calm under pressure.

What We Offer

• Company van, equipment, PPE, and clothing provided.
• Comprehensive induction and training.
• 25 days holiday (plus bank holidays) with option to purchase additional days.
• Up to 6% contributory pension scheme.
• Life assurance (x4 annual salary).
• Health cash plan, discounted gym membership, employee assistance program, flexible benefits, critical illness cover, dental insurance, personal car leasing, paid volunteering days, and enhanced parental leave options.

We welcome applicants from all backgrounds. You must be based in the UK; we cannot offer sponsorship.