Field Service Engineer

SMT GB; Aberdeen City; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to provide exceptional service to customers in North East Scotland. This role involves servicing and repairing heavy construction equipment, utilizing advanced diagnostic skills to troubleshoot mechanical issues, and actively seeking revenue opportunities. With a focus on customer satisfaction and efficiency, you will work closely with colleagues and management, ensuring the highest standards of service delivery. Join a forward-thinking company that values your expertise and offers a comprehensive benefits package, including generous annual leave and a supportive work environment.

Benefits

5% Employer Pension Contribution

25 Days Annual Leave + Bank Holidays

Cycle to Work Scheme

Life Assurance 4 x Annual Salary

Wellbeing App with Discounts

Counselling and Coaching Sessions

Free Will Writing Service

24/7 Doctor Access

Healthshield Cashplan

Family Friendly Policies

Qualifications

• Formal engineering qualification in Plant Maintenance or related discipline required.
• Experience in repair and maintenance of heavy construction plant is essential.

Responsibilities

• Service and repair Volvo construction equipment and identify mechanical problems.
• Work with a cost-conscious mindset to ensure maximum profitability.

Skills

Mechanical Problem Solving

Advanced Diagnostic Skills

Communication Skills

Attention to Detail

Cost Conscious Mindset

Reliability and Trustworthiness

Education

Formal Engineering Qualification in Plant Maintenance

NVQ Level 3 or C&G

Tools

Computerized Diagnostic Equipment

Tablet for Reporting

Job description

About the Role:

We are looking for a Field Service Engineer to report into our Stirling depot, this role will be covering North East Scotland.

The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives and your Line Manager.

What you will be doing:

• Service and repair Volvo construction equipment or miscellaneous equipment
• Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
• Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
• Work in line with quotations and time guides, highlighting to management where additional work may be required
• Ensure software updates are installed as new versions are released
• Complete tablet inputs, electronic reports and timesheets in ‘real time' providing comprehensive details of the work undertaken
• Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion
• Able to work overtime as and when required and to honour reasonable call out requests
• Attend any relevant product or systems training courses

Requirements
Knowledge, Skills, And Experience
In order to set you up for success, we look for the following skills and experience:

• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
• Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS
• Ability to communicate efficiently with colleagues, management and customers
• Work with a cost conscious mindset to ensure maximum profitability
• Ability to problem solve and high level of diagnostic skills
• Confident using computer systems and outlook
• High levels of attention to detail
• Conscientious in all aspects of the job
• Highly responsible, reliable, honest and trustworthy
• Ability to understand technical literature/systems
• Located within 20 miles of Aberdeen

Desirable:

• Experience of Welding and Fabrication

Benefits
What We Offer You
In addition to a competitive salary, you will have access to the following benefits:

• 5% Employer Pension contribution
• 25 days annual leave + Bank Holidays
• Cycle to Work Scheme
• Life Assurance 4 x annual salary
• Yulife - Wellbeing App offering discounts and vouchers
• Financial/Physical/Mental Health Counselling and Coaching sessions
• Free Will writing service
• EAP, which includes 24/7 Doctor access
• Healthshield - Cashplan for all employees
• Family Friendly policies
• Company events