Regional Property Loss Adjuster – Claims & Settlements

Aviva plc; United Kingdom; Remote; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Company Car

Pension up to 14%

29 days holiday + BH

Aviva Shares/Share Save

Discounts on Aviva products

Volunteer days

Job summary

Aviva plc is seeking a Loss Adjuster to cover the Eastleigh/Southampton/Reading region, with opportunities in additional locations. The role focuses on visiting domestic and commercial properties, assessing liability, and producing detailed work scopes to deliver fair settlements.

You will manage evidence, appoint suppliers, and determine the best path for each claim, with travel across the UK and flexible hours.

Qualifications

• Experience handling property insurance claims, loss adjusting cases or investigations within a regulated environment.
• Experience with property inspections, virtual assessments, commercial claims, and scoping systems such as Cotality and/or Xactimate would be advantageous.
• Strong analytical and decision-making skills, with the ability to assess evidence and reach fair, balanced conclusions.
• Exceptional empathy and communication skills: adept at gathering evidence, delivering difficult news with sensitivity, and maintaining strong client relations.
• Comprehensive understanding of Flood, Escape of Water (EOW), and Fire damage management, alongside health and safety regulations and industry-specific legislation.

Responsibilities

• Visit domestic & commercial property claims customers to assess liability and gather evidence.
• Build work scopes, draw floorplans, validate claims against policy cover, and agree settlements.
• Determine the best management route for each claim and record evidence.
• appoint suppliers, make liability decisions, and create initial reserves using claims scoping software.
• May travel across the UK with flexible hours, including evenings and weekends.

Skills

Property claims

Loss adjusting

Investigations

Analytical thinking

Empathy & communication

Damage management knowledge

Tools

Cotality

Xactimate

Job description

Aviva plc is seeking a Loss Adjuster to cover the Eastleigh/Southampton/Reading region, with opportunities in additional locations. The role focuses on visiting domestic and commercial properties, assessing liability, and producing detailed work scopes to deliver fair settlements.

You will manage evidence, appoint suppliers, and determine the best path for each claim, with travel across the UK and flexible hours.