Field Performance Manager

Kier Group; Northampton; On-site; GBP 50,000 - 70,000; Full time

Job summary

Kier Group in Northampton is seeking a Field Performance Manager to lead and support field teams within the Anglian Water programme. You will drive operational performance, oversee team leaders and operatives, and collaborate with Anglian Water partners to deliver high-quality service with strict health, safety and environmental standards.

The role requires experience in water industry supervision, an NRSWA ticket, strong IT and communication skills, and a full driving licence.

Qualifications

• Demonstrable experience within the water industry at a supervisory level.
• NRSWA ticket required.
• Strong IT and communication skills with experience managing varied teams.
• Full driving licence held.
• Collaborative, trusted and focused with a passion for building relationships and delivering results.

Responsibilities

• Monitoring and improving productivity, performance and quality of field teams.
• Managing direct reports, including coaching, mentoring and supporting their development.
• Ensuring all work is completed safely, in line with Health, Safety & Environmental legislation and NRSWA regulations.
• Coordinating work with customers and resolving any complaints or quality issues.
• Controlling costs and resources, whilst promoting continual improvement and innovative ideas.

Skills

NRSWA ticket

Driving licence

IT skills

Team leadership

Job description

We're looking for a Field Performance Manager to join our Anglian Water team based in Northampton.

Location: Northampton
Hours: 45 hours per week - some flexibility on hours available if desired, just let us know when you speak to us.

We are unable to offer certificates of sponsorship to any candidates in this role.

As a Field Performance Manager, you'll be at the heart of our operations, leading and supporting team leaders and operatives across the region. Working closely with Anglian Water partners and local delivery teams, you'll ensure we deliver excellent customer service whilst maintaining the highest standards of health, safety, and environmental compliance. This is a fantastic opportunity to make a real impact, driving performance and supporting your team to achieve their full potential.

What will you be responsible for?

As a Field Performance Manager, you'll be working within the Anglian Water team, supporting them in delivering efficient and effective operational performance. Your day to day will include:

• Monitoring and improving productivity, performance and quality of field teams
• Managing direct reports, including coaching, mentoring and supporting their development
• Ensuring all work is completed safely, in line with Health, Safety & Environmental legislation and NRSWA regulations
• Coordinating work with customers and resolving any complaints or quality issues
• Controlling costs and resources, whilst promoting continual improvement and innovative ideas

What are we looking for?

This role of Field Performance Manager is great for you if:

• You have demonstrable experience within the water industry at a supervisory level
• You hold an NRSWA ticket
• You have strong IT and communication skills with experience managing varied teams
• You hold a Full driving licence
• You're collaborative, trusted and focused in your approach, with a passion for building relationships and delivering results

We're all about finding potential here at Kier, and transferrable skills are always welcome!

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.