Field Operations Supervisor: Client Satisfaction & Safety

All Locations; Swindon; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company van

20 days holiday plus bank holidays

Pension Scheme

Internal mentoring scheme

Regular company events

Job summary

SBFM is seeking an Area Supervisor to lead field-based service delivery across Swindon and surrounding sites. Regular travel between client sites in the UK is required, with ownership of audits, health and safety compliance, and staff inductions.

You will manage frontline teams, support contract mobilisations, and maintain client relationships while ensuring KPIs are met and records are accurately kept using our IT systems.

Qualifications

• Full, clean driving licence and willingness to travel UK-wide.
• Demonstrable experience in a similar area supervisory/field role.
• Experience delivering high standards of service and managing client relationships.

Responsibilities

• Maintain high standards of service delivery and client satisfaction in line with KPIs.
• Relationship management: build and maintain strong client relationships at local level.
• Conduct regular audits and resolve issues to ensure cleaning standards and specifications.
• Line management, inductions and training of frontline operatives.
• Mobilise new contracts through site visits, inductions, and training.
• Oversee health and safety compliance across all sites and staff adherence to policies.
• Conduct stock checks and follow processes for ordering materials and equipment.
• Cover cleaning and utilise workforce; complete site cleaning where needed.
• Support or cover other Area Supervisors' areas as required.
• Ensure accurate records of visits and communications using IT systems.
• Collaborate with Regional Operations Managers and Account Managers for smooth operations.
• Respond promptly to ad hoc requests or escalations from senior management.

Skills

Driving Licence

Client relationship management

Audit & compliance

Staff induction & training

Job description

SBFM is seeking an Area Supervisor to lead field-based service delivery across Swindon and surrounding sites. Regular travel between client sites in the UK is required, with ownership of audits, health and safety compliance, and staff inductions.

You will manage frontline teams, support contract mobilisations, and maintain client relationships while ensuring KPIs are met and records are accurately kept using our IT systems.