Field Operations Manager

Thames Water Utilities Limited; Bourne End; On-site; GBP 40,000 - 46,000; Full time

Job summary

A leading water and wastewater company is seeking a Field Operations Manager. This role involves managing teams to ensure high standards in health and safety, as well as maintenance of sewage pumping stations. You will benefit from competitive pay, a car allowance, and numerous employee benefits, including a generous pension scheme and annual leave.

Benefits

Company Car Allowance

26 to 30 days of annual leave

Pension Scheme

Health MOTs

Access to physiotherapy and counselling

Qualifications

• Previous experience leading a high-performing operational team.
• Good working knowledge of health and safety legislation.
• Strong IT literacy.

Responsibilities

• Responsible for operational and maintenance delivery.
• Lead a multi-disciplined team to deliver maintenance.
• Conduct health and safety audits.

Skills

Team Leadership

Health and Safety Management

Performance Management

Problem Solving

Communication

Tools

SAP

Job description

Job title Field Operations Manager Ref 41406 Division Asset Operations & Capital Delivery Location Bourne End - SL8 5NT Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Salary up to £46,000 depending on skills and experience + a car allowance on top Job grade B Closing date 27/06/2025

We are hiring for a Field Operations Manager to join us permanently.

Field Operations Managers are people experts and will drive the performance of their teams, ensuring that health, safety, and quality standards are maintained.

This role will allow you to support the development of Field Technicians and maintain a good awareness of the maintenance needs of Sewage Pumping Stations. You will be managing teams with a wide range of operational, mechanical, and electrical expertise.

This is an exciting opportunity to join a team which is recognised as having operational expertise across a wide geographical area, providing critical services to Waste Pumping Assets.

• Base location: Bourne End - SL85NT, however, you will cover a wider area and drive between several different sites; therefore, you will need a full clean UK driving licence.
• Working pattern: 36 hours per week, plus the inclusion onto a standby rota for which you will receive additional payment.

What you’ll be doing as a Field Operations Manager

• Responsible for operational and maintenance delivery through the effective leadership and direction of resources to achieve set performance and expenditure targets, quality standards, and statutory requirements.
• Lead a multi-disciplined team of Network Service Technicians (NSTs) to deliver planned and defective maintenance
• Lead, Coach, and Developing People to fulfil the business needs
• Champion change through a passion for continuous improvement, promoting best practice ways of working, and sharing local knowledge
• Manage, control, and report on an assigned budget, including contributing to budgetary planning to ensure that financial targets are met
• Assist with developing risk assessment and Safe Systems of Work (SHE4) for complex work activities
• Conduct health and safety audits and ensure adherence to health and safety policies, with a clear commitment to continuously improving the health and safety of our people and sites

What should you bring to the role?

• Previous experience leading a high-performing operational team
• Excellent people and performance management skills
• Good working knowledge of health and safety legislation is essential
• Demonstrate a good business/stakeholder awareness, together with an innovative and creative approach to problem-solving
• Have excellent communication and interpersonal skills to interact with your field-based colleagues and key stakeholders
• Possess strong IT literacy skills, as well as knowledge of SAP systems, and user training for this and other standard software systems will be provided
• Existing knowledge and experience of working within the Wastewater industry is desirable

What’s in it for you?

• Competitive salary up to £46,000 per annum, depending on skills and experience
• Annual Leave: 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Company Car Allowance provided
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.