On-Site IT & AV Service Desk Specialist

Unified Support; Thatcham; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

BUPA Health care (optional)

Dental cover

28 days holiday incl. bank holidays

Auto-enroll pension

Job summary

Unified Support seeks a Service Desk Support Specialist for our Maidenhead-based operations. The role handles inbound fault tickets, supports AV equipment, and oversees IT systems across sites. Training will cover AV elements, with opportunities to work on up-to-date hardware and software.

This is an office-based role requiring proactive communication and strong problem-solving skills. Responsibilities include 1st/2nd line support, ticket logging, and assisting with relocations and project

Qualifications

• Strong IT support experience and familiarity with Windows OS.
• Experience with AV software/hardware and basic networking concepts.
• Able to log tickets, triage incidents, and provide 1st/2nd line support.
• Willingness to learn AV elements and certification would be beneficial.

Responsibilities

• Handle inbound fault tickets and manage helpdesk direction for AV equipment.
• Oversee IT systems and assets, assist with upgrades and fixes.
• Prepare AV hardware and accessories for project installations.
• Maintain service desk knowledge and respond to tickets promptly.
• Support office relocations and communicate with site contacts.

Skills

IT support

Windows OS

CRM experience

MS Teams

AV knowledge

Tools

QSC

Crestron

Extron

AMX

Cisco

Lifesize

Zoom

Datapath

Brightsign

Scala

OneLAN

Job description

Unified Support seeks a Service Desk Support Specialist for our Maidenhead-based operations. The role handles inbound fault tickets, supports AV equipment, and oversees IT systems across sites. Training will cover AV elements, with opportunities to work on up-to-date hardware and software.

This is an office-based role requiring proactive communication and strong problem-solving skills. Responsibilities include 1st/2nd line support, ticket logging, and assisting with relocations and project