Field Installations Manager

Wickes; Birmingham; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive bonus

Save-as-you-earn

Private Medical

Life Assurance

Pension scheme

Colleague discount

Discount platform

Gym savings

Cycle-to-work

Job summary

Wickes is seeking a Field Installation Manager to lead our network of Wickes Approved Installers across a region. You will develop a high‑performing team, manage SLAs, and ensure quality and safety standards across installations to drive customer satisfaction and profitability.

The role emphasizes stakeholder management, site visits, and adherence to health and safety legislation, with a focus on continuous improvement and apprenticeship support within Wickes’ culture.

Qualifications

• Degree preferred but not essential; experience with best practices, SOPs, and on-site installations.
• Strong verbal and written communication, negotiation, and presentation skills.
• Continuous improvement mindset and safety focus aligned with Wickes; supports apprenticeships.

Responsibilities

• Lead, develop, and retain a team of installers, fostering a customer-focused mindset and driving high performance.
• Ensure installer SLAs are met, maintain coverage and utilisation to meet installation volume and sales targets.
• Negotiate and administer cost controls; ensure installers comply with legal, health & safety regulations.
• Mitigate customer dissatisfaction and brand risk through robust stakeholder relationships and site visits.

Skills

Verbal communication

Written communication

Listening

Negotiation

Presentation

Project juggling

Data confidentiality

Risk assessment

Education

Bachelor's degree preferred

Job description

Shape the Future of Our Installation Network at Wickes!

At Wickes, we’re passionate about creating a workplace where everyone belongs. We know that diverse teams bring better ideas, richer experiences, and stronger connections with our customers. Whether you come from an established account management background or have hands‑on experience within the kitchen, bathroom, and home improvement installation industry, we want to hear from you!

We are looking for a dedicated and inspiring professional to join us as a Field Installation Manager.

Role Purpose:

To lead our network of Wickes Approved Installers within a specified area, creating and developing strong, collaborative relationships. You’ll maximise profitability and ensure that quality and service levels consistently meet and exceed our customers' expectations.

What you’ll be doing:

• Leadership & Motivation: Lead, develop, and retain a team of installers, fostering a customer-focused mindset and driving high performance and satisfaction rates (including VOC metrics).
• Service Standards & Capacity: Ensure all installer service level agreements (SLAs) are executed to business standards, maintaining appropriate coverage and utilisation across the network to meet installation volume and sales targets.
• Cost Control & Compliance: Negotiate and administer cost controls, ensuring deductions are applied appropriately, and guarantee that all installers comply fully with legal, health & safety legislation (including Part P, Gas Safe, Asbestos regulations, etc.).
• Stakeholder & Quality Management: Mitigate customer dissatisfaction and brand risk through robust stakeholder relationships, acting as a key escalation point for complaint resolution. Drive installation standards through structured site visits.

What we’re looking for:

• Background & Experience: A degree is preferred but not essential. Demonstrable experience working with best practices, performance management, on-site installations, subcontractors, and improving Standard Operating Procedures (SOPs).
• Core Skills: Exceptional verbal and written communication, listening, negotiation, and presentation abilities. The ability to juggle multiple projects with careful attention to detail, handle data confidentially, and assess/mitigate business risk.
• Mindset & Values: A continuous improvement and safety-conscious mindset, methodical approach to work, and personal ethics tightly aligned with Wickes principles. A strong drive to support and champion our apprenticeship programmes.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We also have an early-career network to support you if you’re in your first few years of your career.

We’ll also equip you with a benefits package that includes:

• Competitive bonus
• Save-as-you-earn scheme
• Private Medical and Life Assurance
• Enhanced contributory pension scheme
• Colleague discount
• Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle-to-work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.

By giving you the support you need to do well at work, and the flexibility to make life work for you. We are giving you a career that doesn’t put your life on hold. Where you can be yourself, do your best work, and make a positive difference every day.

About Us:

Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues. But it is our culture that is considered our best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.

"We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do."

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.