Field Engineer - Diagnostics Experience

JR United Kingdom; Inverness; On-site; GBP 38,000 - 44,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their team. In this role, you will be the face of the company, providing on-site diagnostics and repairs for heavy machinery. With a focus on customer satisfaction, you'll utilize cutting-edge tools and techniques to resolve issues efficiently. This position offers a competitive salary and a comprehensive benefits package, including healthcare, pension contributions, and ongoing training. If you're a motivated self-starter with a passion for engineering and customer service, this is an exciting opportunity to advance your career in a supportive and inclusive environment.

Benefits

25 days holiday

Annual Bonus

Annual Tool Allowance

Healthcare benefits

Company share scheme

Pension matching up to 7%

Refer a friend bonus

Employee reward platform

Life insurance

Laptop and phone, van

Qualifications

• Experience as a service engineer or qualified apprentice is essential.
• Knowledge of heavy earth moving equipment and diagnostic tools required.

Responsibilities

• Respond to customer service requests and diagnose equipment problems.
• Undertake repairs and service work on machinery as per agreed plans.
• Communicate effectively with customers and manage site procedures.

Skills

Communication Skills

Problem Solving

Analytical Skills

Planning and Organisational Skills

Teamwork

Education

Apprentice Trained Engineer

NVQ Level 3 (preferred)

Heavy Earth Moving Equipment Knowledge

Tools

Field-based Diagnosis Tools

Job description

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Client:

Finning International

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

11

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Company: Finning (UK) Ltd
Number of Openings: 1
Worker Type: Permanent
Position Overview: As a Field Service Engineer, you will respond to customer’s field repair and service requests, diagnosing and providing comprehensive detail about the nature of the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner.
Working within Finning’s industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the company’s on-site diagnostic and repair capabilities for Caterpillar products.

You will need to have both outstanding customer focus coupled with in-depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilizing the most up-to-date dealer software and repair techniques.

As a Finning Engineer you will receive:

• Salary £38,500 - £43,800
• 25 days holiday (purchase up to 5 extra days holiday)
• Annual Bonus
• Annual Tool Allowance
• Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
• Access to company share scheme
• Up to 7% pension (matched by company)
• Refer a friend bonus
• Employee reward platform (retail discounts and other employee rewards)
• Life insurance
• Laptop and phone, van
• Industry leading CAT product training
• Overtime

Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.

Main Job Functions:

• Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
• Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
• Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
• Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with the customer.
• Undertake repair and service work on the machine to the agreed work plan, removing and dispatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.

Specific Skills:

• Work autonomously on own initiative as well as part of a team.
• Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business.
• Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines.
• Effective problem solver with strong analytical skills.
• Motivated and dynamic self-starter.

Education and Experience:

• Knowledge in the use of field-based diagnosis tools and equipment essential.
• Heavy Earth Moving equipment operating knowledge.
• LDV driving licence.
• Apprentice trained engineer / Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or development opportunity for a qualified apprentice.
• Experience of a variety of construction and static machines essential.

At Finning, we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

If you would like to work for a global organisation offering industry-leading training and a competitive package then apply online today.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.