Field Engineer

Tribeca; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Tribeca is seeking an IT Support Engineer to assist small businesses in the Financial Services sector. The role involves troubleshooting, managing infrastructure, and supporting clients with a range of IT-related needs. This position offers ample growth opportunities, competitive benefits, and a dynamic work environment focused on quality service and user satisfaction.

Benefits

Private medical insurance

33 days annual leave including 8 bank holidays

Individual yearly training budget

Team social events

Private counsellor

4X salary death in service insurance

4X salary critical illness insurance

Qualifications

• Experience supporting Microsoft Windows and Active Directory required.
• Ability to troubleshoot network and infrastructure issues.
• Strong communication skills to maintain good relationships with users.

Responsibilities

• Escalate issues from the helpdesk.
• Troubleshoot network and infrastructure for client base.
• Spend time at client sites in London for support.

Skills

Troubleshooting

Networking

Active Directory

Windows OS

Communication

Job description

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Working for an MSP is busy. But wow, do you learn a lot.

Working at Tribeca, you’ll be supporting small businesses in the Financial Services sector, such as hedge funds and family offices. They understand IT is an investment, and value your input. You can work on up-to-date technology, learn more, and further your career.

You’ll be responsible for:

• Escalations from the helpdesk
• Troubleshooting network and infrastructure issues for our client base

You will be troubleshooting and configuring:

• Switches
• Routers
• Firewalls
• SANs
• LANs
• Exchange and 365
• Windows OS
• VMware & vShpere servers

You’ll join a team that prioritises quality and maintaining good relationships with users. That means a happier day for you. Your success will be defined by KPIs focused on:

• Quality notes
• First-time fixes
• Good feedback from users

We promise there will be plenty of opportunities to learn, and our internal trainer will fill in any gaps. You’ll have regular one to ones with your manager, where you can discuss objectives, and hard work will be rewarded with chances to move up within the company to go to Second-line and beyond.

A strong portion of your time will be spent at client sites in London and all travel to client sites which will be covered by us.

The benefits package consists of:

• private medical insurance
• 33 days annual leave including 8 bank holidays
• individual yearly training budget
• team social events
• a private counsellor
• 4X salary death in service insurance
• 4X salary critical illness insurance

To qualify for this position you will need experience supporting Microsoft Windows and active directory.

We’d love to see your CV, or if you have questions, please call the office and ask for Aled.