Field Engineer
JENOPTIK
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Benefits offered by this job
Job summary
Jenoptik UK is seeking a Field Engineer to support the design, build and installation of new highways projects within a 30 mile radius of GU14 6TQ. The role requires frequent travel, UK-wide site work, and occasional overnight stays, with a focus on quality customer service and timely task completion.
The ideal candidate will gain deep technical knowledge of Jenoptik products while maintaining strong client relationships. Security clearance is mandatory for this role.
Qualifications
- Proven track record of establishing good working relationships with customers and professionals.
- Excellent planning and organisational skills.
- Strong Health and Safety understanding in highways environments.
- Experience with camera-based speed enforcement and ANPR is desirable.
- IT literacy with PC configuration and communications; Windows and Linux experience.
Responsibilities
- Support design, configuration, and installation of new projects.
- Provide pre-technical sales support including site surveys and solution design.
- On-site installation and supervision of sub-contractors where applicable.
- Field service tasks: calibrations, maintenance, and service.
- Ensure faults are resolved within SLA and keep customers updated.
- Record assets and manage service management system; feed back to engineering.
Skills
Tools
Job description
Jenoptik UK is part of the Smart Mobility Solutions division of Jenoptik, providing photonics-based, innovative, and sustainable solutions including technology and services for Road Safety, Public Security, and Road User Charging. Our customers include local and central government, police, and enforcement agencies, as well as public and private organisations.
Jenoptik are experts in making roads better; using Automatic Number Plate Recognition based technologies to reduce casualties, improve traffic flows and enhance the environment. With more than 100 UK based staff, dedicated to its advanced ITS solutions, our services support projects from initial consultation, design, and manufacture through to installation and on-going maintenance.
Since we first invented ANPR (yep, that was us!) over 40 years ago, our products and services have continually evolved to provide best of breed solutions, through ongoing innovations with patented firsts such as synchronised Infra-Red illumination and Deep Learning artificial intelligence software.
Within a 30 mile radius of GU14 6TQ
The Field Engineer will work within the Operations department, reporting to a Regional Head of Field Team (North or South depending on the region). The role will predominantly support the design, build and installation of new permanent and temporary highways projects. There will also be a requirement to complete maintenance tasks on those projects that are within their warranty and maintenance periods.
The Field Engineer will be required to gain a strong technical knowledge of the Jenoptik supplied product range, while maintaining a strong customer focus.
The role will be split between working on customer sites and will require some UK wide travel, occasional staying away and working unsociable hours.
The ideal candidate should have excellent communication skills; capable of clearly communicating technical matters to stakeholders, be able to work independently and to tight timescales while managing multiple tasks and prioritising effectively. Quality customer Service is our top priority, as such we rely on dedicated team members to continuously help improve the way we work, in serving our clients’ needs.
Candidates and will be required to successfully obtain security clearance.
- Under the guidance of the Regional Head of Field Team, support the design, configuration, and Installation of new projects.
- Provide pre-technical support to sales, activities could include site surveys, solution design, customer meetings, job costing, and negotiations with third parties.
- Completing installation of equipment on site, or where applicable supervising the sub-contractors while they undertake those installation tasks.
- Undertake field service tasks and maintenance activities i.e., calibrations, annual maintenance, and service.
- Ensure that faults are resolved within the agreed Service Level Agreement (SLA) and that the customer is regularly updated regarding progress.
- Ensure that assets are registered on the system and that asset status is correctly reported within the service management system.
- Ensure that faults are correctly recorded against assets.
- Ensure that work orders are completed within the agreed target SLA and that Field Service Reports (FSR’s) are completed within service management system.
- Working with Account Management assist in managing the relationship with the customer to maintain a positive and professional image of Jenoptik.
- Compliance with company policies and procedures and follow the procedures as defined within the companies Quality Management System (QEMS) i.e., returns, stock management, incident reporting and updates, system calibrations, and risk assessments.
- Supervision of third-party contractors on-site.
- Return of faulty equipment service.
- Liaising with product engineering to feed back any fault, product enhancements, and design concerns to engineering.
- Action work tasks via service management tool.
- Recording of working time within the timesheet system.
- Documentation of site surveys.
- Production and review of technical specifications.
- Production of calibration certificates and site-specific data files.
- Successful security clearance and vetting is mandatory for this role.
- Planning and Organisation [Essential].
- Methodical work-based approach [Essential].
- Proven track record of establishing good working relationships with customers and other professionals’ [Essential].
- Good understanding of Health and Safety and its application to Highways environments [Essential].
- Some experience of camera-based Speed enforcement solutions and ANPR technologies [Desirable].
- Sound understanding of TCP/IP networking technologies including 3G/4G, wireless, routing, and fibre optics. [Desirable].
- IT literate with knowledge of PC configuration and communications [Desirable].
- Experience of a range of Windows OS and Linux [Desirable].
- Good understanding of Construction design management (CDM) [Desirable].
- A good working knowledge within the Highways environment [Desirable].
- Experience in preparing documentation [Essential].
- Good Microsoft Office skills [Essential].
- Awareness of Quality Management Systems and ISO9001 [Essential]
- 27 Days Annual Leave + Bank Holidays
- Private Healthcare
- Profit Share Scheme
- Annual Leave Purchase
- Enhanced Maternity & Paternity
- 6% Employer Pension Contribution
- CSR Day
- Benefits Hub
- C2W
- Electric Vehicle Charging Points
- Income Protection
- On-site Showers
- Death in Service
- Free Parking
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