Field Engineer

JR United Kingdom; City of Edinburgh; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in IT services is seeking a Field Engineer who excels in both on-site and remote support. You will perform installations, provide technical support across various platforms, and have ample opportunities for career growth. Ideal candidates will have a strong service desk background, along with experience in IT solutions management.

Qualifications

• Background in IT support, ideally in an MSP environment.
• Experience with Microsoft 365, Azure, Active Directory.
• Exposure to Cisco, Ruckus WiFi technologies is advantageous.

Responsibilities

• Carry out IT and WiFi installations for customers.
• Provide remote and telephone-based support for IT issues.
• Collaborate with colleagues to ensure top-quality service.

Skills

IT support

Microsoft 365 Suite

Windows Server

WiFi technologies

Excellent communication

Education

Relevant IT qualifications (Windows MCP, MCSA, Cisco ICND1)

Tools

PBX systems

Job description

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Are you a versatile IT professional who enjoys working on-site and remotely? We’re working on behalf of a growing MSP that prides itself on delivering fast, dependable, and personable service to clients across the UK, 24/7, 365 days a year.

This role is perfect if you’re a Field Engineer with strong service desk experience and a knack for solving technical issues. You’ll thrive in a role that combines travel, hands-on installation, and remote support, with opportunities to expand your skills and grow within the business.

Key Responsibilities:

• Carrying out IT and WiFi installations for new and existing customers
• Assisting in pre-configuration of equipment and supporting the design and implementation of new IT, network, and WiFi solutions
• Performing wireless surveys using the latest tools and software
• Providing remote and telephone-based support for a wide range of IT issues, including the Microsoft 365 stack, WiFi, and telecoms
• Resolving cases efficiently—prioritising, escalating, and keeping customers updated
• Maintaining up-to-date documentation and contributing to project paperwork
• Collaborating with colleagues to ensure top-quality service for customers

Key Requirements:

• A strong background in IT support, ideally within an MSP environment
• Experience on the service desk Microsoft 365 Suite, Azure, Active Directory
• Experience supporting Windows Server (DC, DNS, DHCP, GPO)
• Exposure to WiFi technologies (Cisco, Ruckus; Aruba experience is a bonus)
• Knowledge of PBX systems (Mitel, NEC, Gamma Horizon, 3CX) and telecoms fundamentals
• Familiarity with ISDN, PSTN, SIP services, and analogue terminations
• Excellent communication skills—both written and verbal
• A flexible, can-do attitude and the ability to manage multiple tasks
• Relevant qualifications (Windows MCP, MCSA, Cisco ICND1) are a plus, but not essential

If you’re keen to take the next step in your career, please apply for immediate effect.