Field Delivery Manager

Johnson Controls, Inc.; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company seeks a Field Delivery Manager to lead a team of engineers in delivering exceptional customer service. This role focuses on operational success, team development, and financial performance, offering competitive salary, generous leave, and professional growth opportunities.

Benefits

Company car

Laptop

Mobile

Opportunities for overtime

Pension

Life assurance

EAP

Referral scheme

Cycle-to-work program

Exclusive discounts

Qualifications

• Proven leadership experience in a field-based environment.
• Exceptional people management and coaching skills.
• Adaptability to thrive in a fast-paced setting.

Responsibilities

• Leading and ensuring the safety of a skilled field-based engineering team.
• Supporting the Service Delivery Manager in driving top-tier customer service.
• Optimizing financial performance while managing costs effectively.

Skills

Leadership

People Management

Coaching

Adaptability

Communication

Commercial Awareness

Job description

Field Delivery Manager – Lead, Inspire, Deliver Excellence

Are you a dynamic leader with a passion for driving operational success and motivating teams to deliver outstanding service? As a Field Delivery Manager, you will play a pivotal role in leading a team of field engineers across customer sites, ensuring seamless service delivery, operational efficiency, and exceptional customer satisfaction while operating within a set financial budget. You’ll be the driving force behind performance management, team development, and operational enhancements, while also providing essential support to the Service Delivery Manager.

What We Offer

We believe in investing in our people. Here’s what you can look forward to:
Competitive salary + performance bonus – Your hard work deserves to be rewarded.

Generous leave – 25 days holiday plus bank holidays to recharge and unwind.
Top-tier perks – Company car, laptop, mobile, and opportunities for overtime.
comprehensive benefits package – Pension, life assurance, EAP, referral scheme, cycle-to-work program, and exclusive JCI discounts.
Professional growth – Ongoing training, clear career progression pathways, and development opportunities.
An inclusive, safety-first culture – Join a team where safety and well-being are at the core of everything we do.
Access to business resource groups – Connect, collaborate, and thrive with like-minded professionals.

Your Impact & Responsibilities

As a Field Delivery Manager, you’ll be the backbone of operational success. Your key responsibilities include:
Leading and ensuring the safety of a skilled field-based engineering team.
Supporting the Service Delivery Manager in driving top-tier customer service across the region, meeting and exceeding KPI targets.
Optimizing financial performance—maximizing opportunities while managing costs effectively.
coaching, engaging, and motivating engineers to unlock their potential and elevate team performance.
Building strong relationships with stakeholders—internal and external—fostering trust and collaboration.
Championing operational excellence, ensuring customer satisfaction, employee success, and business objectives are met.

What You Bring to the Role

Proven leadership experience in a field-based environment, delivering outstanding customer service.
Exceptional people management, coaching, and engagement skills to inspire and empower your team.
Adaptability to thrive in a fast-paced, dynamic setting.
A solution-focused mindset—resolving operational challenges with confidence.
Strong multitasking abilities—managing complex tasks and priorities with finesse.
Effective communication and stakeholder influence skills, ensuring seamless collaboration.
Commercial awareness—strategically balancing financial and operational objectives.

If you’re ready to take charge, make an impact, and drive operational success while leading a high-performing team, we’d love to hear from you!

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