Field Customer support Agent - North Wales

E.ON Next; United Kingdom; Remote; GBP 33,000 - 35,000; Full time

Benefits offered by this job

26 days annual leave

Pension

Life cover

Bonus opportunities

Flexible benefits

Job summary

We’re looking for a Field Support Agent to join our Field Debt Solutions team. You’ll help customers resolve their debts, support future payments, and find ways to reduce energy consumption while visiting TF or CW postcodes.

No two visits are the same and you’ll work with independence in a flexible, supportive environment. The role starts at £32,535 rising to £34,957 after training, with a broad benefits package, a monthly broadband allowance, and the potential for overtime and progression.

Qualifications

• Previous experience in a customer facing role with a real desire to help customers.
• Excellent verbal communication and negotiation skills.
• Basic PC skills with the ability to use a smart phone and tablet.
• Live in a TF or CW postcode and happy to travel with overnight stays where required to complete training.
• A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
• Must have access to broadband at home to upload day-to-day data; monthly broadband allowance included.

Responsibilities

• Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
• Identifying new tenants through face‑to‑face discussions, letting agents and neighbours while complying with DPA (Data Protection Act).
• Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
• Recording job information using the appropriate paperwork or electronic equipment.

Skills

Customer-facing experience

Verbal communication

Negotiation skills

Basic PC skills

Smartphone/tablet proficiency

Driving licence

Job description

We’re looking for Field Support Agents to join our growing Field Debt Solutions team. In this role, you’ll help customers resolve their debts, support future payments, and find ways to reduce energy consumption. Do you live inside a TF or CW postcode and enjoy helping people? Are you looking for a varied, flexible role with opportunities to progress? If so, we’d love to hear from you!

Salary – £32,535, rising to £34,957 once fully trained, plus great benefits

We’ll provide everything you need, including a smartphone, tablet, Body Worn Camera, tools, uniform, vehicle and fuel card. Once trained, you’ll be eligible for our achievable reward scheme, with the opportunity to boost your earnings. There may also be opportunities to train to install PAYG meters. No two visits are the same, and we’re proud to deliver excellent customer service. With flexible working, optional overtime, and plenty of independence, this is a role that offers variety, job satisfaction, and the chance to make a real difference.

Here’s a taste of what you’ll be doing

• Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
• Identifying new tenants through face‑to‑face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
• Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
• Recording job information using the appropriate paperwork or electronic equipment.

Key Requirements

• Previous experience gained within a customer facing role with a real desire to help customers.
• Excellent verbal communication and negotiation skills.
• Basic PC skills with the ability to use a smart phone and tablet.
• Live in a TF or CW postcode and happy to travel with overnight stays where required to complete training.
• A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
• Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.

Here’s what else you need to know

The salary for this role starts at £32,535 rising to £34,957 once fully trained. You can earn more through an on-target reward scheme and high performance. Your role also includes a monthly £10 electric and £10 Broadband allowance. This is a permanent role. Excellent parental leave allowance.

Award-Winning Workplace

We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.

Outstanding Benefits

Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings.

Flexible & Family-Friendly

Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.

Inclusive & Diverse

We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture.

Support at Every Stage of Life

We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.

Accessible & Supportive

As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.

Invested in Your Growth

From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way for all successful candidates.

Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.

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