Field Customer Support Agent - Flexible, Rewarding Role

E.ON Next; Godstone; Hybrid; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Smartphone

Tablet

Vehicle and fuel card

Broadband allowance

Job summary

E.ON Next is seeking a customer-facing role in the North Birmingham area. The position offers flexible working, with training leading to a fully trained salary level and the possibility of additional earnings through reward schemes.

You will receive a smartphone, tablet, vehicle and fuel card, plus an annual leave and pension package as part of comprehensive benefits. The role involves helping customers resolve debt, identifying new tenants and, when needed, leading a warrant team to access

Qualifications

• Previous experience gained within a customer facing role with a real desire to help customers.
• Excellent verbal communication and negotiation skills.
• Basic PC skills with the ability to use a smart phone and tablet.
• Live in North Birmingham and happy to travel with overnight stays where required to complete training.
• A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
• Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.

Responsibilities

• Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
• Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
• Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
• Recording job information using the appropriate paperwork or electronic equipment.

Skills

Customer service experience

Verbal communication

Negotiation skills

Basic digital skills

Driving licence

Broadband at home

Job description

E.ON Next is seeking a customer-facing role in the North Birmingham area. The position offers flexible working, with training leading to a fully trained salary level and the possibility of additional earnings through reward schemes.

You will receive a smartphone, tablet, vehicle and fuel card, plus an annual leave and pension package as part of comprehensive benefits. The role involves helping customers resolve debt, identifying new tenants and, when needed, leading a warrant team to access