Field Debt Solutions Advisor

E.ON Next; United Kingdom; Remote; GBP 33,000 - 35,000; Full time

Benefits offered by this job

26 days annual leave

Pension

Life cover

Bonus opportunities

Flexible benefits

Job summary

We’re looking for a Field Support Agent to join our Field Debt Solutions team. You’ll help customers resolve their debts, support future payments, and find ways to reduce energy consumption while visiting TF or CW postcodes.

No two visits are the same and you’ll work with independence in a flexible, supportive environment. The role starts at £32,535 rising to £34,957 after training, with a broad benefits package, a monthly broadband allowance, and the potential for overtime and progression.

Qualifications

• Previous experience in a customer facing role with a real desire to help customers.
• Excellent verbal communication and negotiation skills.
• Basic PC skills with the ability to use a smart phone and tablet.
• Live in a TF or CW postcode and happy to travel with overnight stays where required to complete training.
• A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
• Must have access to broadband at home to upload day-to-day data; monthly broadband allowance included.

Responsibilities

• Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
• Identifying new tenants through face‑to‑face discussions, letting agents and neighbours while complying with DPA (Data Protection Act).
• Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
• Recording job information using the appropriate paperwork or electronic equipment.

Skills

Customer-facing experience

Verbal communication

Negotiation skills

Basic PC skills

Smartphone/tablet proficiency

Driving licence

Job description

We’re looking for a Field Support Agent to join our Field Debt Solutions team. You’ll help customers resolve their debts, support future payments, and find ways to reduce energy consumption while visiting TF or CW postcodes.

No two visits are the same and you’ll work with independence in a flexible, supportive environment. The role starts at £32,535 rising to £34,957 after training, with a broad benefits package, a monthly broadband allowance, and the potential for overtime and progression.