Customer Service Advisor

E.ON UK; Nottingham; Hybrid; GBP 24,007 - 29,173; Full time

Benefits offered by this job

26 days of annual leave

Generous pension

Life cover

Bonus opportunities

Discounted travel and parking

Access to flexible benefits

Job summary

A leading energy company in Nottingham is seeking a Customer Service Advisor to support its customer-centric vision. This role focuses on resolving customer queries and building lasting relationships. The ideal candidate excels in communication and problem-solving, with opportunities for salary increases and a commitment to inclusivity. The position offers flexibility after training and a supportive work environment.

Qualifications

• Previous experience in a customer service or contact centre role is ideal.
• Great communication skills are necessary.
• Ability to manage inbound and outbound calls professionally.

Responsibilities

• Support the customer journey and resolve customer queries.
• Build relationships with stakeholders such as Field Engineers.
• Handle issues from start to finish without passing off.

Skills

Customer service experience

Problem-solving

Communication skills

Ability to work under pressure

Job description

Overview

E.ON UK, Nottingham, United Kingdom

Join to apply for the Customer Service Advisor role at E.ON UK

Here at E.ON the customer is at the heart of everything we do and as a Customer Service Advisor you will play a vital role in supporting our vision of becoming the number one trusted energy partner.

E.ON Heat provides hot water, heating & cooling directly to our customers through district heating networks across the country. We’re one of the UK's biggest District Heating providers - this is your opportunity to join this fast-paced customer focussed team as a Customer Service Advisor.

We'll be reviewing applications and inviting successful candidates to interview on an ongoing basis. The closing date may end early if we receive a high volume of applications, so please apply today to ensure you’re considered!

What we need from you

• Love going above and beyond to help customers?
• Thrive on solving complex problems?
• Excel in a challenging working environment?
• Remain calm under pressure?
• Get motivated by the freedom to make decisions?
• Want to build a culture in which everyone can be 100% themselves?
• Enjoy being part of a team that is more like a family?
• Like owning issues end to end?
• Want to be more involved in green solutions in a growing sector?
• Build and maintain lasting relationships with a variety of stakeholders such as Field Engineers?
• Work in an area where you impact the customer journey as a whole – no passing off?

If so, we want to hear from you!

Ideally, you'll have some previous experience working in a customer service and/or contact centre role, but don't worry if you haven't as full training will be given alongside ongoing support. We're looking for someone with great communication skills who will be comfortable handling both inbound and outbound calls professionally.

What you need to know

• The starting salary for this role is 24,007 with the opportunity to increase your salary up to £29,173.
• This role is based at our Trinity office in the centre of Nottingham. There’s subsidised travel via bus and tram and discounted parking available.
• The role will initially be office based while you find your feet. Once you are fully trained you have the option to work from home 2 days a week if you want – we’ll provide you with all the equipment you’ll need.
• We’ve got an on-site canteen that serves a variety of hot and cold sandwiches and snacks plus there’s microwaves and free hot drinks machines.
• Our contact centre is open from 9am to 5pm, Monday to Friday. There may be occasions where we ask you to be flexible to help manage our customer demand.
• Due to the nature of this role a Criminal Record Check will be required.

Benefits & Inclusion

Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16-34-year-olds.

Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.

Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.

Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture.

Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.

Accessible & Supportive - As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria and will make any adjustments needed during the process.

Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.

Details

Seniority level: Not Applicable

Employment type: Full-time

Job function: Customer Service

Industries: Utilities