Field Care Supervisor & Training Coach

Helping Hands Homecare, Inc.; Newcastle upon Tyne; On-site; GBP 27,000 - 29,000; Full time

Job summary

Helping Hands is seeking a Field Care Supervisor in Newcastle to lead and coach the care team, ensuring onboarding and ongoing support across branches. You will drive quality and compliance while maintaining strong relationships with customers in their homes.

The role emphasizes mentorship, risk-aware planning and hands-on visits to review and optimise care plans. A full UK driving licence and people-centric leadership are essential.

Qualifications

• Experience as a Care Assistant and a desire to take the next step in your career.
• Full, clean UK driving licence and access to a roadworthy, insured vehicle.
• Strong communication skills and a supportive, encouraging approach to working with others.
• A keen eye for detail and confidence in maintaining compliance and quality standards.
• A people-first mindset - calm, kind and ready to lead by example.

Responsibilities

• Train, mentor and support new carers so they feel confident, capable and ready to deliver extraordinary care.
• Assist the branch team with compliance, auditing and documentation.
• Complete spot checks and supervisions to maintain high standards across your care team.
• Visit customers to review care plans, ensuring they remain accurate, safe and person-centred.
• Carry out risk assessments with care, clarity and professionalism.
• Support on-call duties in line with the branch rota.

Skills

Care Assistant

Driving Licence

Communication

Attention to detail

People leadership

Job description

Helping Hands is seeking a Field Care Supervisor in Newcastle to lead and coach the care team, ensuring onboarding and ongoing support across branches. You will drive quality and compliance while maintaining strong relationships with customers in their homes.

The role emphasizes mentorship, risk-aware planning and hands-on visits to review and optimise care plans. A full UK driving licence and people-centric leadership are essential.