Field Care Supervisor & Training Coach

Helping Hands; Leicester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Blue Light Card

Employee Assistance Programme

Job summary

Helping Hands is seeking a Care and Training Practitioner (Field Care Supervisor) to coach and support new carers from interview to onboarding. You’ll help maintain care quality, compliance and strong customer relationships while leading a branch team across varied field and office tasks.

The role blends client visits with people leadership and collaboration, with real opportunities for growth within a nationwide, award-winning care provider.

Qualifications

• Experience as a Care Assistant and a desire to take the next step in your career.
• A full, clean UK driving licence and access to a roadworthy, insured vehicle.
• Strong communication skills and a supportive, encouraging approach to working with others.
• A keen eye for detail and confidence in maintaining compliance and quality standards.
• A people-first mindset - calm, kind and ready to lead by example.

Responsibilities

• Train, mentor and support new carers so they feel confident, capable and ready to deliver extraordinary care.
• Assist the branch team with compliance, auditing and documentation.
• Complete spot checks and supervisions to maintain high standards across your care team.
• Visit customers to review care plans, ensuring they remain accurate, safe and person-centred.
• Carry out risk assessments with care, clarity and professionalism.
• Support on-call duties in line with the branch rota. Eligibility for the Blue Light Card with hundreds of national discounts.
• Employee Assistance Programme for wellbeing support.
• A varied role that blends customer visits with team leadership and office collaboration.
• Genuine pathways for growth and development within a nationwide, award-winning care provider.

Skills

Care experience

Driving licence

Communication

Attention to detail

People-first leadership

Job description

Helping Hands is seeking a Care and Training Practitioner (Field Care Supervisor) to coach and support new carers from interview to onboarding. You’ll help maintain care quality, compliance and strong customer relationships while leading a branch team across varied field and office tasks.

The role blends client visits with people leadership and collaboration, with real opportunities for growth within a nationwide, award-winning care provider.