Field Care Supervisor

Midshires Care Limited; Accrington; On-site; GBP 13,000 - 14,000; Part time

Benefits offered by this job

25 days annual leave

Blue Light Card discounts

Employee Assistance Programme

Job summary

Helping Hands is seeking a part-time Care and Training Practitioner (Field Care Supervisor) in Accrington. You will train and mentor carers from interview to onboarding, guiding the team to maintain quality, compliance and strong customer relationships.

You’ll visit customers, conduct risk assessments, review care plans and support on-call duties, shaping exceptional care and meaningful outcomes for clients.

Qualifications

• Experience as a Care Assistant and desire to progress
• Excellent communication and people skills
• Full, clean UK driving licence and access to a roadworthy vehicle

Responsibilities

• Train, mentor and support new carers to deliver high-quality care
• Assist the branch with compliance, auditing and documentation
• Complete spot checks and supervisions to maintain standards
• Visit customers to review care plans and ensure they are person-centred
• Support on-call duties in line with branch rota

Skills

Coaching

Communication

Driving licence

Attention to detail

Job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes they love. Join us, and you’ll be part of a supportive, ambitious community where your work truly matters, and your growth is genuinely valued.

We call this role a Care and Training Practitioner internally, although it is commonly known as a Field Care Supervisor.

As a Care and Training Practitioner with Helping Hands, you’ll play a vital role in shaping exceptional care, supporting new carers from their very first interview through to their full onboarding journey. You’ll coach, guide and uplift your team while helping the branch maintain quality, compliance and meaningful relationships with customers. It’s a role full of purpose, variety and real impact.

What you’ll do

• Train, mentor and support new carers so they feel confident, capable and ready to deliver extraordinary care.
• Assist the branch team with compliance, auditing and documentation.
• Complete spot checks and supervisions to maintain high standards across your care team.
• Visit customers to review care plans, ensuring they remain accurate, safe and person-centred.
• Carry out risk assessments with care, clarity and professionalism.
• Support on-call duties in line with the branch rota.

What you’ll bring

• Experience as a Care Assistant and a desire to take the next step in your career.
• A full, clean UK driving licence and access to a roadworthy, insured vehicle.
• Strong communication skills and a supportive, encouraging approach to working with others.
• A keen eye for detail and confidence in maintaining compliance and quality standards.
• A people-first mindset – calm, kind and ready to lead by example.

Why Helping Hands

• 25 days’ annual leave plus bank holidays.
• Eligibility for the Blue Light Card with hundreds of national discounts.
• Employee Assistance Programme for wellbeing support.
• A varied role that blends customer visits with team leadership and office collaboration.
• Genuine pathways for growth and development within a nationwide, award-winning care provider.

At Helping Hands we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.

From £13,250 to £14,250 per year - part-time 20 hours per week