Field-Based Neighbourhood Housing Officer

Together Housing; Blackburn; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

LGPS pension

Hybrid working

27 days holiday rising to 32

Job summary

Together Housing is seeking a Neighbourhood Officer to manage a patch of properties across Blackburn. This field-based role blends in-field work with home-based tasks, delivering high-quality tenancy management and strong customer support to build sustainable communities.

You will work with residents, partners and multi-agency teams to resolve issues, support tenancy sustainment, and safeguard vulnerable people. A full UK driving licence and access to a car are essential for this role.

Qualifications

• Experience in general needs housing management and estate management standards.
• Ability to handle anti-social behaviour and tenancy issues.
• Proven customer-facing communication skills and resilience.

Responsibilities

• Address anti-social behaviour (ASB) and manage lettings and exchanges.
• Oversee repairs, rent management and safeguarding.
• Collaborate with multi-agency teams to improve service quality and meet performance goals.
• Guide residents on housing issues, conduct property viewings and manage lettings.
• Serve as the primary contact for housing management and enforce tenancy conditions.
• Balance field-based work with office days for team collaboration and training.

Skills

ASB handling

Lettings experience

Housing knowledge

Customer service

Driving licence

Job description

Together Housing is seeking a Neighbourhood Officer to manage a patch of properties across Blackburn. This field-based role blends in-field work with home-based tasks, delivering high-quality tenancy management and strong customer support to build sustainable communities.

You will work with residents, partners and multi-agency teams to resolve issues, support tenancy sustainment, and safeguard vulnerable people. A full UK driving licence and access to a car are essential for this role.