Community Housing Officer – Hybrid & Field‑Based

Together Housing Group; Borough of Rossendale; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Hybrid working

LGPS pension

Job summary

Together Housing Group is looking for a Neighbourhood Officer to manage a patch of properties across Rossendale. This field-based role balances working in the community and from home, delivering high-quality tenancy management and excellent customer support to build sustainable communities.

You'll work with customers and local partners to resolve issues, support tenancy sustainment, and manage ASB, lettings, repairs, and safeguarding.

Responsibilities

• As a Neighbourhood Officer, you will leverage your expertise in general needs housing management and estate management standards. Key responsibilities include addressing anti-social behaviour (ASB), managing lettings and property exchanges, overseeing repairs, handling rent management, and ensuring safeguarding.
• Collaborate with multi-agency teams and participate in meetings to improve community support and service quality while achieving performance goals.
• Advise residents on housing issues, including legal rights and tenancy responsibilities. Conduct property viewings and manage lettings according to policies. Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance.

Job description

Together Housing Group is looking for a Neighbourhood Officer to manage a patch of properties across Rossendale. This field-based role balances working in the community and from home, delivering high-quality tenancy management and excellent customer support to build sustainable communities.

You'll work with customers and local partners to resolve issues, support tenancy sustainment, and manage ASB, lettings, repairs, and safeguarding.