Field-Based Catering & Support Services Lead

Chartwells Independent; Newark on Trent; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Life assurance scheme

Pension scheme

Holiday allowance

Eye care

Wellbeing programme

Job summary

Gather and Gather, part of Compass Group UK&I, is recruiting a Support Services Manager to lead hospital support services from Nottingham to Towcester with travel across sites.

The role requires strong leadership, budget oversight, and compliance with healthcare regulations. You will manage a busy catering operation, coordinate multiple service areas, and drive continuous improvement while delivering excellent service and stakeholder engagement.

Qualifications

• Proven experience in managing hospital support services.
• Strong leadership and operational management skills.
• Knowledge of healthcare regulations and compliance requirements.
• Ability to manage budgets, contracts, and supplier relationships effectively.
• Excellent problem-solving and decision-making abilities.
• Strong communication and stakeholder management skills.
• Ability to work under pressure in a fast-paced healthcare environment.

Responsibilities

• Manage a busy B&I catering operation, including a café and full food service offer, serving up to 600 covers per day.
• Oversee day-to-day site operations, including site support, administration, finance, and compliance activities.
• Manage and oversee cleaning, catering, retail, portering, pest control, and security services.
• Ensure service excellence, regulatory compliance, and operational efficiency across all service areas.
• Drive continuous improvement in service delivery and customer satisfaction.
• Manage budgets and supplier relationships effectively.
• Lead and motivate diverse teams to achieve high performance and operational excellence.

Skills

Leadership

Stakeholder management

Budget management

Regulatory compliance

Communication

Problem solving

High pressure environment

Job description

Gather and Gather, part of Compass Group UK&I, is recruiting a Support Services Manager to lead hospital support services from Nottingham to Towcester with travel across sites.

The role requires strong leadership, budget oversight, and compliance with healthcare regulations. You will manage a busy catering operation, coordinate multiple service areas, and drive continuous improvement while delivering excellent service and stakeholder engagement.