Field-Based Care Quality Officer — Governance & Improvement

Call-In Homecare Limited; Scotland; Remote; GBP 27,000 - 33,000; Full time

Benefits offered by this job

40 hours per week

Career progression opportunities

Ongoing training and development

Supportive team environment

Job summary

Call-In Homecare Limited is seeking a dedicated Care Governance Officer to join our Care Governance Team across the Lothians. This role focuses on maintaining high care standards, governance processes and continuous improvement, with regular travel across East, Mid and West Lothian services.

You will audit care, support documentation, assess clients, observe staff, and contribute to incident investigations while ensuring GDPR and regulatory compliance. 40-hour week on a Monday–Friday schedule.

Qualifications

• Minimum 12 months' experience within the health and social care sector.
• Experience in a Quality Officer, Senior Carer, Supervisor or similar role.
• Knowledge and understanding of care governance principles.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• Ability to work independently and manage a varied workload.
• Eligible for or willing to apply for SSSC Supervisor Registration.
• Full UK driving licence and access to your own vehicle.

Responsibilities

• Conduct care audits, reviews and governance activities.
• Support the development and improvement of care planning documentation.
• Undertake client assessments, reviews and care plan updates.
• Perform field-based observations and competency assessments of care staff.
• Complete spot checks and provide constructive feedback to carers and supervisors.
• Support investigations relating to incidents, complaints and service improvements.
• Assist in the implementation of risk assessments and safe working practices.
• Work collaboratively with Registered Managers and operational teams to drive quality improvements.
• Promote a culture of openness, continuous learning and person-centered care.
• Ensure compliance with company policies, regulatory requirements and GDPR.

Skills

Quality governance

Care standards

Regulatory knowledge

Communication skills

Organisational skills

Time management

SSSC supervision registration

Driving licence

Job description

Call-In Homecare Limited is seeking a dedicated Care Governance Officer to join our Care Governance Team across the Lothians. This role focuses on maintaining high care standards, governance processes and continuous improvement, with regular travel across East, Mid and West Lothian services.

You will audit care, support documentation, assess clients, observe staff, and contribute to incident investigations while ensuring GDPR and regulatory compliance. 40-hour week on a Monday–Friday schedule.