Field Application Specialist

UNAVAILABLE; Watford; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Field Application Specialist in the Food Science Team, where you'll be pivotal in supporting customers and driving sales. This role involves providing application support, training, and resolving customer issues while collaborating with a dynamic sales team. With a focus on the UK and Nordic countries, you will travel up to 70% of the time, ensuring customers receive top-notch service. This innovative firm offers a unique employee experience with strong leadership support, making it an exciting opportunity for those passionate about science and customer engagement.

Benefits

Pension matched up to 8%

Private health insurance

Optional dental insurance

Life insurance

Income protection

25 days holiday plus an extra day off on your birthday

Cycle to work scheme

Free on-site parking

Employee discounts at retailers & gyms

24/7 online GP and mental health support

Qualifications

• 5-10 years of experience in Field Application or Product Support roles.
• Strong technical skills with troubleshooting abilities.

Responsibilities

• Provide application support for Food Science products.
• Train customers and assist sales team with technical activities.

Skills

Technical Support

Communication Skills

Presentation Skills

Problem-solving

Knowledge of Molecular Techniques

Education

Bachelor’s or Master’s degree in Biological Science

Field Application or Product Support experience

Tools

Real-time PCR

IT Skills

Job description

Overview

Join Bio-Rad as a Field Application Specialist and take it on for our Food Science Team. You'll collaborate with a resilient, tenacious sales team to achieve ambitious sales targets. The Field Application Specialist will be responsible for application support related to products in Food Science and ensuring customers receive the best support for their needs. This includes training, service, and application repair of company products at customer premises. Part of their job is also to perform presentations during seminars and congresses (when required) and to acquire information on competitors, market trends, and customers. The main geographical scope of the new Field Application Specialist will be the UK and the Nordic countries (Denmark, Sweden, Finland, the Northern part of the Netherlands/Germany).

Please note that this position requires traveling up to 50-70%, mainly in the UK & Nordic countries.

How You’ll make an impact:

• Application support related to our products in the Food Science portfolio.
• Support sales team by providing pre-sales and post-sales technical activities to achieve FSD revenue targets.
• Assist in bids, customer presentations, and meetings.
• Training and education of Customers and Channel Partners.
• Help resolve customer complaints, either remotely or on-site, in collaboration with the Bio-Rad Technical Support Department.
• Work closely with Sales Teams, representing the company at exhibitions and conferences, and helping gather commercial and market knowledge.
• Travel up to 50-70% in EMEA as required.
• Serve as an application specialist for the IQ-Check Prep automation system within EMEA.

What You’ll bring:

• Bachelor’s or Master’s degree in Biological Science, Microbiology, Food Science, or a comparable field.
• 5-10 years of professional experience in a Field Application or Product Support role, ideally in the Food Science industry, or an equivalent combination of education and experience. Ability to work both independently and as part of a team.
• Strong technical skills with a passion or ability to learn to troubleshoot software, mechanical, or product handling issues.
• Knowledge of molecular laboratory techniques, including real-time PCR.
• Passion for working in the field with customers.
• Excellent communication, presentation, and negotiation skills.
• Good IT skills.
• Proficiency in professional English (reading, writing, speaking) for meetings, reports, presentations, and technical documents.

Who We Are:

For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits:

We’re proud to offer a variety of options, including pension matched up to 8%, private health and optional dental insurance with Bupa, life insurance & income protection, 25 days holiday plus an extra day off on your birthday, cycle to work scheme, free on-site parking, employee discounts at many retailers & gyms, employee referral scheme, & Help@hand (24/7 online GP, mental health support, & virtual wellbeing program).