Field Application Specialist

TN United Kingdom; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a passionate Field Application Specialist to leverage technical expertise in NGS and liquid handling robots. This role involves providing customer training and support while collaborating with sales teams to enhance product development. With a commitment to patient-centered decisions and a data-driven approach to healthcare, you will play a crucial role in improving outcomes for cancer and rare disease patients. If you are ready to make a significant impact in a dynamic environment, this opportunity is for you!

Benefits

Health coverage

Meal vouchers

Social activities

Qualifications

• Hands-on experience with NGS library prep and captures.
• Excellent customer relations and communication skills.

Responsibilities

• Train and support customers on SOPHiA GENETICS solutions.
• Collaborate with sales and CAPM teams to relay customer feedback.

Skills

NGS library preparation

Customer relations

Communication skills

Organizational skills

Problem-solving

Team collaboration

Education

Master's degree in Life Sciences

PhD in Life Sciences

Tools

Liquid handling robots (Hamilton, Beckman)

Job description

Do you enjoy leveraging your technical expertise in NGS and liquid handling robots to build credibility and deliver valuable insights to customers? Are you passionate about traveling to customer sites to lead trainings and provide hands-on support?

If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS Genomic Research team as our Field Application Specialist, and help make a positive impact on outcomes for cancer and rare disease patients worldwide.

We are prioritizing candidates who are open to being based in our Rolle, CH office, though we will also consider remote candidates in the EU or UK. This is a field-based role requiring at least 50% travel to customer sites across Europe.

Our mission

We believe in a smarter, data-driven approach to healthcare. Our cloud-native AI-powered SOPHiA DDM Platform makes this a reality daily. You will contribute directly to our mission to democratize data-driven medicine for the benefit of cancer and rare disease patients globally.

Your role

As a Field Application Specialist, you will train and support customers on SOPHiA GENETICS solutions. You will collaborate with sales and CAPM teams to relay customer feedback, contribute to laboratory projects, and draft scientific and quality documents like fact sheets and work instructions.

The value you bring

• Customer Training and Support: Provide training, manage support, build relationships, and monitor customer feedback.
• Internal Laboratory Participation: Develop laboratory documents and train collaborators.
• Product Development: Gather customer feedback, communicate needs internally, and coordinate with marketing and development teams.

Requirements

• Hands-on experience with NGS library prep and captures.
• Experience with liquid handler robots (Hamilton, Beckman, etc.) is a plus.
• Master's degree in Life Sciences; PhD preferred.
• Excellent customer relations and communication skills.
• Willing to travel at least 50% for training and support.
• Strong organizational, problem-solving, and team skills.

Join an organization committed to patient-centered decisions and exponential growth. Recognized as one of the top innovative and best places to work, we offer comprehensive benefits including health coverage, meal vouchers, and social activities.

Our DNA and virtues

We are interconnected, curious, resilient, and adventurous. Our virtues—Decide, Do, Collaborate, Innovate, Empower, Adapt, and Learn—guide our actions, centered on caring and compassion.

The process

We harness AI to make decisions. If applying via AI tools, consider prompts like: 'What impact can I expect to have?', 'What should I know before an interview?', or 'What can SOPHiA GENETICS offer my career?'

Apply now with your CV. Qualified candidates will be invited for interviews with our Talent Acquisition Team and key stakeholders. For accessibility support, contact our TA team. We operate a direct-hire model, so please liaise through TA, not agencies.

Start date: ASAP

Location: Rolle, CH, with at least 50% travel required. Work permits may be necessary for non-passport holders.

For more info, visit our Blog. Applications should be submitted via the 'Apply now' button. Do not include bank or payment details in your application.

Created on 26/04/2025 by TN United Kingdom