Field Application Engineering Manager- EMEA

Nexteq Plc; Crawley; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Nexteq Plc is seeking an Field Application Engineering Manager-EMEA to lead cross-functional engineering for EMEA customers, drive new business and ensure ongoing customer success across 1.0 and 2.0 platforms. The role involves coordinating global teams, training FAEs and managing complex projects across Broadcast and Medical sectors.

The ideal candidate will have strong LCD/HMI expertise, embedded systems knowledge and a proven track record in pre-sales support and customer relationship

Qualifications

• Experience with LCD displays and HMI hardware.
• BIOS/firmware and software integration knowledge.
• Embedded system design using x86/ARM architectures.
• Strong customer-facing skills and stakeholder management.

Responsibilities

• Retain and delight existing customers; ensure successful EOL/recovery and engineering support.
• Support high win rate for RFQs with fast, thorough engineering input.
• Perform pre-sales demonstrations and assist sales team with product use cases.
• Develop and manage the FAEs team; motivate and upskill staff.
• Own project management, forecasting and engineering admin for EMEA.

Skills

LCD displays

HMI hardware

BIOS/firmware

Embedded systems

Customer-facing

Industry trends

Communication

MS Project

Office suite

Education

Bachelor's degree in Electrical Engineering

Tools

MS Project

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Field Application Engineering Manager- EMEA

As the Engineering Leader, you are responsible for the success of support for all existing EMEA customers in 1.0 and 2.0 – standard and custom projects. And for the successful winning of new business in 1.0 and 2.0 standard and custom to deliver rapid growth of the EMEA business. In order to do this, you will need to work across the globe of Densitron teams in complex cultural and matrix environments to ensure customers want to choose us for new business and existing customers never leave. This involves extensive travel, facing and inspiring internal stakeholders and training and developing not on the sales team but also other FAEs as we grow.

As an international company, we operate across many sectors, but with a current focus on the Broadcast and Medical sectors.In Europe, we have a strong foundation of brand name customers in the Industrial, Test & Measurement, Transportation and Medical spaces. We are currently developing new business opportunities in conventional broadcast applications such as Studios, TV, Radio and House of Worship applications for Human Machine Interface (HMI) solutions. Your role will have links to the global teams for the successful growth support of Densitron group customers across Europe.

• Total customer retention – Delight existing customers with support and engineering innovations to ensure that EOLs are re-won by us and they are delighted with their experience of Densitron products and engineering. This may be EOL management, new product development support or customer relationship management with engineering items
• High win rate of all RFQs – Fast and thorough response and support to the sales team to deliver competitive solutions for our customers across all of our product sets (excluding 3.0 IDS)
• Pre-sales support – Assist customers, prospects and sales team members in understanding products and perform product demonstrations for various applications/use cases – find and notice problems and propose solutions
• Develop and Manage FAE team – Colleagues in your department as this grows to be developing quickly, inspired and motivated to hit similar high standards
• Project management, resource forecasting and engineering administrative maintenance – be the single point of engineering contact who has full grip of all engineering related items for EMEA and maintains the supporting admin such as engineering documentation
• Participate in technical meetings and prepare training programs for the sales team.

Qualifications and Experience

• Knowledge and experience of LCD displays (Essential)
• Knowledge and experience of Human-Machine Interface (HMI) and related hardware (Essential)
• Knowledge and experience of development and implementation of BIOS/firmware, and application software integration
• Knowledge and experience of development and implementation of embedded system design using x86 and ARM architectures, and related operating systems Linux, Windows 10, Android, etc.
• Embrace a customer-centric mindset and be comfortable in an outward-facing role
• Maintain knowledge on industry trends and resolve design issues
• Exceptional written, verbal and presentation skills
• Experience with MS Project, Microsoft Excel, Word, PowerPoint and project management tools
• Degree in Electrical Engineering, or equivalent technical qualifications