Field Account Manager

Daisy Corporate Services Trading Limited; Sidcup; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading telecom company is seeking an account manager to drive product sales within existing customer bases. The role includes regular customer engagement, cross-selling initiatives, and resolving client service issues, all while ensuring a high level of satisfaction and product knowledge. Benefits include competitive salary with uncapped commission, professional development support, and generous holiday allowances.

Benefits

25 days holidays plus bank holidays, increasing to 30 days with service.

Support for professional development.

Eye care vouchers and discounted Medicash membership.

Discounts at over 1,200 retailers.

Additional day off for your birthday or wedding.

Qualifications

• Experience in telecoms with large customers.
• Understanding of objectives across multiple business verticals.
• Ability to clearly articulate company's vision and product offerings.

Responsibilities

• Achieve net growth and increase product penetration through cross-selling.
• Ensure regular customer visits every 3 months for account reviews.
• Raise and resolve service issues promptly, communicating with customers.

Skills

Account management

Sales processes

Customer relationship management

Job description

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Location:

Sidcup, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

d43efc68190a

Job Views:

27

Posted:

17.06.2025

Expiry Date:

01.08.2025

Job Description:

Location: Field Based - South
Salary: Up to £40,000 with uncapped commission + Company Car/Car Allowance
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30

Responsibilities

1. Achieve net growth and increase product penetration through cross-selling Daisy products into existing customers.
2. Ensure regular customer visits every 3 months for account reviews.
3. Increase product penetration across existing customer base with high product knowledge.
4. Pre-call all qualified opportunities 24 hours before meetings with a clear agenda.
5. Use effective questioning to identify customer needs and engage relevant specialists when necessary.
6. Input meeting information accurately into Daisy Central within 24 hours and follow up with actions.
7. Complete all quotes through Daisy Central or provided templates within 48 hours of meeting.
8. Maintain high product knowledge to spot opportunities for efficiency and cost reduction.
9. Deliver excellent account management to encourage re-signs and cross-sell opportunities.
10. Collaborate with support and specialist teams for high-quality service.
11. Raise and resolve service issues promptly, communicating with customers throughout.
12. Follow up with customers after case closure to ensure satisfaction.
13. Flag at-risk customers to management for appropriate action.

Qualifications

• Experience in telecoms with large customers.
• Account management experience.
• Understanding of objectives across multiple business verticals.
• Knowledge of sales processes and ability to demonstrate them.
• Clear articulation of Daisy’s vision, competencies, and product portfolio.

Additional Information

Benefits of working at Daisy:

Our ethos: the more you put in, the more you get out.

Recognized as the UK's no.1 Telecoms company by Best Companies and in the UK's top 30 Best Large Companies to work for in 2023.

• 25 days holidays plus bank holidays, increasing to 30 days with service.
• Support for professional development.
• Eye care vouchers and discounted Medicash membership.
• Discounts at over 1,200 retailers.
• Additional day off for your birthday or wedding.