Field Account Manager

Daisy Communications Limited; Manchester; On-site; GBP 40,000 - 50,000; Full time

Job summary

Daisy Communications Limited is seeking an Account Manager to drive product penetration and growth within existing customer accounts in the North West. The role offers up to £40,000 plus commission, focusing on customer experience and effective opportunity management. With notable benefits including professional development, holiday accrual, and various discounts, this is an opportunity to join a recognized telecoms leader.

Benefits

25 days holidays plus bank holidays

Professional development

Discounted Medicash membership

Sim deals for family and friends

Access to discounts at over 1,200 retailers

Additional day off on birthday or wedding

Qualifications

• Experience in Telecoms or similar industry.
• Ability to manage a base of existing customers.
• Demonstrable understanding of commercial business objectives.

Responsibilities

• Responsible for account reviews every 3 months.
• Drive growth and product penetration through existing customer base.
• Ensure accurate input of data into CRM systems.

Skills

Customer centric attitude

Clear and articulate written and verbal communication

Experience in Account Management

Understanding of sales process

Utilises CRM systems

Job description

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Salary : Up to £40,000 plus £5,000 car allowance or company car

plus an uncapped commission structure

Location: North West

To achieve set MRR, OOR, MRM & OOM targets. To drive net growth & increase product penetration into existing base of customers - this through improved customer experience, effectively managing a pipeline of opportunities and recording all data in Daisy CRM.

To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers

• It is your responsibility to ensure you see your customer every 3 months for account reviews
• It is your responsibility to increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
• To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided.
• By effective questioning of customers, establish customers’ needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need.
• It is your responsibility to ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.
• All quotes must be completed through the new Daisy Central system, or on the templates provided by the business
• To ensure your product knowledge is at a level that enables you to spot opportunities to improve customer’s effectiveness/ improve their efficiency / reduce their operating costs.
• All quotes to customers must be provided within 48 hours of meeting SAT.
• Work closely with support and specialists teams to provide high level of service and recommendations for your customer base.
• It is your responsibility to raise a case with customer service for customers with service issues, and ensure all relevant details are provided within DC.
• Customers that have had cases raised must be contacted once the case is closed to ensure that this has met the customers’ expectations.
• If a customer is at risk of cancelling and you cannot resolve the issues this must be flagged to your manager who will agree the most appropriate course of action

Qualifications

• Telecoms or similar industry experience
• Experience in Account Management
• Clear understanding of the objectives of commercial businesses across multiple verticals
• An understanding of sales process
• Can demonstrate the sales process
• Can clearly articulate Daisy’s core vision/competencies and product portfolio
• Can demonstrate all Daisy’s core products into a commercial business at all senior levels
• Utilises CRM systems to build pipeline and manage pipeline effectively
• Clear and articulate written and verbal communication
• Understanding of Daisy’s product portfolio and the benefits this provides our customers
• Customer centric attitude
• Can demonstrate that they can manage a base of existing customers with world class account management

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted asthe UK's Telecoms company in 2023.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Sim deals for you and your family/friends
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married