Field Account Manager

Daisy; Glasgow; On-site; GBP 34,000 - 40,000; Full time

Job summary

Join a leading telecommunications company as an Account Manager in Glasgow, managing existing customer relationships and driving product penetration. You will leverage your telecom expertise to enhance customer satisfaction while achieving growth targets, with additional benefits like a competitive salary, annual leave, and professional development support.

Benefits

25 days holidays plus bank holidays

Holiday purchase scheme

£500 referral bonus

Support for professional development

Eye care vouchers

Discounts at over 1,200 retailers

Additional day off for your birthday or wedding

Qualifications

• Experience in Telecoms or similar industry.
• Proven ability to manage a customer base with world-class account management.
• Ability to articulate Daisy's vision and product portfolio.

Responsibilities

• Ensure customer visits every 3 months for account reviews.
• Increase product penetration across existing customers.
• Input meeting information into Daisy Central within 24 hours.

Skills

Account Management

Customer-centric attitude

Excellent written and verbal communication skills

Product knowledge

Tools

CRM systems

Job description

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems, and cloud services to keep Britain working.

We are constantly growing our teams, product offerings, and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

Salary: Up to £40,000 plus £5,000 car allowance or company car plus an uncapped commission structure

Location: Glasgow (travel required)

Working Hours: Monday - Friday 8:30/9:00 - 17:00/17:30

To achieve set MRR, OOR, MRM & OOM targets. To drive net growth & increase product penetration into existing customer base through improved customer experience, effective pipeline management, and recording all data in Daisy CRM.

Responsibilities

• Ensure customer visits every 3 months for account reviews.
• Increase product penetration across existing customers via high product knowledge.
• Pre-call all qualified opportunities 24 hours before meetings with a clear agenda.
• Identify customer needs for new/additional products/services through effective questioning and engage specialists as needed.
• Input meeting information into Daisy Central within 24 hours and follow up with actions sent to customers.
• Complete all quotes through Daisy Central or provided templates within 48 hours of meetings.
• Maintain high level of product knowledge to spot improvement opportunities for customers.
• Work closely with support and specialist teams to provide excellent service and recommendations.

Customer Service Responsibilities

• Raise cases with customer service for issues and ensure details are provided.
• Follow up after case closure to ensure customer satisfaction.
• Flag unresolved or at-risk customers to management for appropriate action.

Qualifications

• Experience in Telecoms or similar industry.
• Experience in Account Management.
• Understanding of commercial objectives across multiple verticals.
• Knowledge of sales processes and ability to demonstrate them.
• Ability to articulate Daisy’s vision, product portfolio, and core products at all senior levels.
• Ability to set personal development objectives.
• Experience using CRM systems to build and manage pipelines.
• Excellent written and verbal communication skills.
• Customer-centric attitude.
• Proven ability to manage a customer base with world-class account management.

Additional Information

Benefits of working at Daisy include:

• 25 days holidays plus bank holidays, with an additional day for each year of service up to 30 days.
• Holiday purchase scheme.
• £500 referral bonus.
• Support for professional development.
• Eye care vouchers and discounted Medicash membership.
• Sim deals for you and your family/friends.
• Discounts at over 1,200 retailers.
• Additional day off for your birthday or wedding.