FIDELITY MANAGER

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Cyngor Caerdydd/Cardiff Council’s Into Work Advice Service is seeking a Programme Support role to assist the Programme Manager in leading a small team of Fidelity and Compliance Officers across the Connect to Work Programme. The post focuses on applying fidelity standards, reviewing practice and gathering evidence for fidelity reviews in line with DWP guidelines.

The role involves monitoring KPIs against targets, ensuring continuous service improvement across 10 local authorities in South East

Qualifications

• Experience supervising others and coaching.
• Working knowledge of Fidelity Scales within employability support.
• Experience with unemployed job seekers and upskilling.
• Experience of multi-agency partnership working.
• Experience of externally funded programmes.
• Ability to produce progress reports for Senior Managers.

Responsibilities

• Lead and supervise a small team of Fidelity and Compliance Officers.
• Monitor fidelity standards across the Connect to Work Programme.
• Review practice and gather evidence for fidelity reviews per DWP guidelines.
• Track KPIs and drive continuous service improvement across 10 local authorities.
• Prepare and present progress reports for Senior Managers, funders and government bodies.

Skills

Supervision & Coaching

Fidelity Scales knowledge

Data analysis

Report writing

Tools

Word processing

Spreadsheets

IT systems

Job description

The Into Work Advice Service provides support to people who are actively seeking employment or looking to upskill; the team is able to offer support and intensive mentoring through externally funded project sand volunteering opportunities.

The Into Work Advice Service manages a number of externally funded employability projects, which is supported by the work of the Quality Team through audits, monitoring and evaluation of each of the programmes.

About the job

The post will support the Programme Manager to manage a small team of Fidelity and Compliance Officers for the Connect to Work Programme. The post holder will be responsible for managing and implementing the fidelity standards across the region, review practice and gather evidence for fidelity reviews for the externally funded employment project Connect to Work according to DWP guideline.

The postholder is responsible for the monitoring KPI’s against project targets and ensure continuous service improvement across all 10 local authorities in the South East Wales Region. The role is responsible for compiling monitoring information for Senior Council Managers, funding providers Welsh Government and UK government.

What We Are Looking For From You

You will bring extensive experience of supervising and managing others to include coaching and supporting.

Working knowledge of Fidelity Scales within employability support.

You will have experience of working with unemployed job seekers and people looking to upskill from their current job.

The role requires experience of multi-agency partnership working.

You will have experience of externally funded programmes

The ability to produce progress reports for Senior Managers

You will have the ability to analyse and summarise complex documents and dataYou will have experience of new technology including word processing systems, use of spreadsheets and other relevant I.T systems.

Additional information

This post is temporary until 31/03/2030.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

The post will be required to work from a number of different locations, including Central Library Hub and other community Hub buildings across the South East Wales Region.

This vacancy is suitable for post share.

This post is subject to a Disclosure and Barring Service Enhanced check.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Job Category Admin / Clerical

Department Housing & Communities

Working Pattern/Contract Type Full Time Temporary