FGA Technical Support & Warranty Executive

Crowcon Detection Instruments Ltd.; Abingdon; Hybrid; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Generous company pension (up to 10.5%)

Hybrid working

Health cashplan

25 days holiday

Employee assistance programme

Learning and development opportunities

Job summary

A leading safety technology company is seeking an FGA Technical Support & Warranty Executive in Abingdon. The role requires handling customer technical queries, providing support to the service operations and sales teams, and ensuring customer satisfaction. Ideal candidates will have experience in customer-facing roles and the ability to resolve issues calmly and effectively. Benefits include hybrid working, generous pension contributions, and a diverse workplace culture.

Qualifications

• Experience in a customer facing role.
• Experience in a service or repair role.
• Ability to handle complaints and difficult situations.

Responsibilities

• Support product and technical queries expediently and professionally.
• Be a technical specialist across the range of FGA products.
• Analyse technical issues from customers to identify trends.
• Log all calls and emails in the CRM.
• Support the generation of sales quotations.

Skills

Customer facing experience

Service or repair experience

Technical support experience

Knowledge of Crowcon products

Job description

FGA Technical Support & Warranty Executive page is loaded## FGA Technical Support & Warranty Executivelocations: Abingdontime type: Full timeposted on: Posted 6 Days Agojob requisition id: JR26\_000299Help grow a safer, cleaner, healthier future for everyone, every day.is looking to recruit to the Service Admin department an FGA Technical Support and Warranty Executive to contribute to delivering company growth goals. We have been designing and manufacturing life-saving products for 50 years, protecting people from toxic and flammable gases.**Crowcon’s values are:*** Do the right thing* Collaborate and support each other* Always do your best* Try new things* Be yourselfAs a member of the Service Admin Team, you will be responsible for ensuring that our service levels to our customers are exceeded and our levels of customer engagement support both pre-sales and post-sales customer enquiries. This role will work closely with the service operations team and the FGA sales teams to provide our customers with the technical support they require to minimise customer downtime and support customer acquisition. The team also shares technical expertise with customers and colleagues via Technical Notes and other publications and escalates issues to appropriate departments when problems arise.**Main Responsibilities:*** Expediently and professionally support product and technical queries from the customer facing teams, operations teams, service centres, Nationals, Independents and end users meeting defined SLA’s.* Be a technical specialist across the range of FGA products and software applications.* Analyse and review technical issues from customers to identify trends and put in place long term solutions.* Ensure all calls and emails are logged in the appropriate contact handling system (i.e., CRM) with full descriptions of issues, problems, requirements and any timelines or agreements that have been made. Maintain an effective log with regular updates and close when completed.* Support the generation of sales quotations by reviewing applications and suggesting technical/product solutions.* Support product and application training as required.* Share and publish technical information and ‘best practice’ with the aim of enabling customers and stakeholders to resolve issues without needing direct support:* Support warranty requests, service requests or any other reasonable customer request in relations to FGA products.* Any other reasonable request by the manager.**Your skills & experience*** Essential: + Experience in a customer facing role. + Experience in a service or repair role.* Desirable: + Experience in a technical support role. + Knowledge of Crowcon products.**About you*** You are technically competent.* You are a professional, friendly, customer-oriented person with the ability to communicate at all levels.* You have attention to detail with a calm attitude.* You can work as part of a lively team and with constantly changing challenges and priorities.* You are highly customer focused.* Credible and confident communicator.* Self-motivated, proactive, able to take responsibility for delivery of own results.* The ability to handle complaints and difficult situations in a patient, calm and effective way* You inspire with your passion and values.* You are culturally sensitive.* You are a collaborative team player.* You are straightforward and have no interest in politics.* You are curious and disrupt the status quo.**Company benefits:*** Generous company pension (up to 10.5% matched on a sliding scale)* Hybrid working* Company shares* Health cashplan (Medicash)* Eyecare scheme (with Specsavers)* Corporate life insurance* 25 days holiday* Your birthday off (after 1 year of service)* 3 days holiday purchase* 14 weeks paid maternity, paternity, adoption leave* Cycle to work scheme* Subsidised annual bus pass* Annual train ticket payment scheme* Employee assistance programme* Learning and development opportunities* Free parking and subsidised EV charging points* Salary sacrifice car leasingSalary for the role: £28-29kDon’t have every single listed have shown that women and people from diverse backgrounds are less likely to apply for jobs unless they meet every single qualification. At Crowcon we are actively building and encouraging a diverse and inclusive workplace culture, so if you’re excited about this role as the next step of your career, but you don’t feel confident you have enough past experience to perfectly align with the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role we may have.#LI-BI1#Crowcon Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!Halma is a global group of life-saving technology companies, focused on growing a safer, cleaner, healthier future for everyone, every day. Its purpose defines the three broad market areas where it operates: • Safety: protecting life as populations grow and protecting worker safety. • Environment: addressing the impacts of climate change, pollution and waste, protecting life-critical resources and supporting scientific research. • Health: meeting rising healthcare demand as growing populations age and lifestyles change. It employs over 7,000 people in more than 20 countries, with major operations in the UK, Mainland Europe, the USA and Asia Pacific. Halma is listed on the London Stock Exchange (LON: HLMA) and is a constituent of the FTSE 100 index. In January 2022, Halma was named one of Britain's Most Admired Companies by Management Today.