Brand Specialist

HARRODS; Redditch; On-site; GBP 21,000 - 31,000; Full time

Benefits offered by this job

Company pension

22 days holiday

Birthday off

In-store discount up to 33%

Season ticket loan

Job summary

Harrods in London is seeking Full Time and Part Time Brand Specialists to join our H beauty team. You will deliver first-class customer service, share expert product knowledge, and act as an ambassador for the H beauty brand during every interaction on the shop floor.

This role offers a friendly, supportive environment with a pension, 22 days’ holiday, your birthday off, up to 33% in-store discount across the food hall and restaurants, and a season ticket loan.

Qualifications

• You may have little or no retail experience, we can invest in your development.
• You are passionate about beauty and people, and delivering world-class customer service.

Responsibilities

• Provide first-class, personal customer service.
• Demonstrate exceptional product knowledge.
• Build quality relationships with customers to achieve business goals.
• Be an ambassador for the H beauty brand and Harrods values.

Skills

Organisational skills

Calm under pressure

Resilience

Problem solving

Teamwork

Job description

We're currently looking for Full Time and Part Time Brand Specialists to join our welcoming and close-knit H beauty team.

H beauty is no normal beauty hall, with interactive playtables to try on the latest products, a Harrods gift shop, and a big pink bear for your Instagram pictures; we are focussed on the experience our customers have when they walk through our doors.

About The Role

You’ll be responsible for providing a first-class, personal customer service, demonstrating exceptional product knowledge, and building quality customer relationships to achieve business goals whilst being an ambassador for the values and H beauty brand.

In return, you’ll enjoy a package that includes a company pension, 22 days' holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

About You

You may, or may not have experience within a retail environment, we can invest in your development to fill in some of the gaps and give you the tools needed to succeed. You are passionate about all things beauty, but also people, H beauty and providing world class customer service, going above and beyond to create moments of delight.

You’ll Also:

• Have great organisational skills to keep the shop floor running smoothly
• Have the ability to remain calm, and measured even when under pressure
• Be resilient, and be adaptable to your audience and environment believing that anything is possible
• Be a problem solver, asking questions and listening effectively
• Be collaborative in your nature, and thrive as part of a team, building relationships with colleagues and customers alike
• Enjoy the thrill of achieving sales targets

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise To You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook and follow us @togetherharrods on Instagram