Festive Attractions Team Lead - Winter Season

TAG Live; Luton; On-site; GBP 17,000 - 24,000; Full time

Job summary

Luton Hoo Estate is seeking a Seasonal Attractions Team Leader to guide our festive event staff at the Luton Hoo Estate. You will lead a seasonal team, coach hosts to deliver high-quality guest experiences, and ensure smooth operations across the ice rink, light trail, and guest services.

You’ll work closely with event controllers and the event duty manager, maintaining safety and site presentation while adapting to fast-paced changes during peak periods.

Qualifications

• Experience leading seasonal teams in fast-paced events.
• Strong communication and guest-focused service mindset.
• Ability to coordinate staff across multiple attraction zones.

Responsibilities

• Inspire and coach Attractions Hosts to deliver warm, festive service.
• Manage staff rotations, break schedules and position assignments.
• Monitor safety, site presentation and guest flow across zones.

Skills

Leadership

Team motivation

Operational coordination

Guest service

Communication

Job description

Luton Hoo Estate is seeking a Seasonal Attractions Team Leader to guide our festive event staff at the Luton Hoo Estate. You will lead a seasonal team, coach hosts to deliver high-quality guest experiences, and ensure smooth operations across the ice rink, light trail, and guest services.

You’ll work closely with event controllers and the event duty manager, maintaining safety and site presentation while adapting to fast-paced changes during peak periods.