Fertility Patient Services Coordinator

Personal Homecare Pharmacy Ltd; Leicester; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Birthday leave

NVQ qualification

Ongoing training and development

Collaborative working environment

Job summary

Personal Homecare Pharmacy Ltd is seeking a Fertility Patient Services Advisor to support patients and fertility clinics with prescriptions and deliveries. You will manage order processing, data entry into Magento and other systems, and coordinate timely deliveries while maintaining data protection and high confidentiality throughout.

You will work closely with healthcare professionals, handling enquiries by phone and email with empathy and accuracy, ensuring a professional patient experience in

Qualifications

• Experience in fertility clinics or related patient-support environments.
• Understanding of sensitive, time-critical fertility treatment.
• Excellent attention to detail and communication.
• GCSE English and Maths minimum.

Responsibilities

• Support patients and fertility clinics with prescriptions and deliveries.
• Process orders accurately and enter data into systems.
• Coordinate medication deliveries and respond to enquiries.
• Maintain compliance with data protection and SOPs.
• Provide empathetic, professional service.

Skills

Fertility patient support

Communications skills

Data entry

Telephone handling

Education

NVQ Level 2 Dispensing Assistant qualification

Tools

Magento

Order-management systems

Job description

Personal Homecare Pharmacy Ltd is seeking a Fertility Patient Services Advisor to support patients and fertility clinics with prescriptions and deliveries. You will manage order processing, data entry into Magento and other systems, and coordinate timely deliveries while maintaining data protection and high confidentiality throughout.

You will work closely with healthcare professionals, handling enquiries by phone and email with empathy and accuracy, ensuring a professional patient experience in