Fees Finance Officer

Cheltenham College; Cheltenham; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Lunch provided during term time

Gym and swimming pool membership

Competitive pension scheme

Staff discounts with local retailers

Ongoing professional development

Job summary

Cheltenham College seeks a diligent Fees Finance Officer to manage the billing and collection of school fees, maintain accurate financial records and support credit control activities. You will liaise with parents and colleagues to handle queries efficiently, ensuring smooth and effective financial operations.

Essential experience includes debtor management and familiarity with school billing systems (iSAMs, PASS, Evolve). AAT or equivalent qualification is desirable.

Qualifications

• Proven experience of debtor management.
• Ability to work under pressure with high accuracy and tight deadlines.
• Confident, self-motivated, highly organised and able to multitask in a busy environment.
• Excellent telephone manner and proven customer service skills.

Responsibilities

• Billing and collection of school fees.
• Maintain accurate financial records.
• Undertake credit control activities.
• Liaise with parents and colleagues to handle queries efficiently.
• Support smooth and effective financial operations.

Skills

Debtor management

Attention to detail

Organised

Customer service

Education

AAT or equivalent qualification

Tools

iSAMs

PASS

Evolve

Direct Debit collections

Job description

Cheltenham College seeks to appoint a diligent and highly organised Fees Finance Officer to support the effective and accurate management of school fees and income.

The appointment

This key role is responsible for the accurate billing and collection of fees, maintaining financial records, and undertaking credit control activities. The successful candidate will liaise professionally with parents and colleagues, ensuring queries are handled efficiently while supporting smooth and effective financial operations.

Experience in school finance or familiarity with billing systems such as iSAMs, PASS or similar would be advantageous.

Person Specification

Essential

• Proven experience of debtor management
• Ability to work under pressure to tight deadlines with high accuracy and attention to detail
• Confident, self-motivated, highly organised, and able to work unsupervised and multi-task in a busy environment
• Excellent telephone manner and proven customer service skills

Desirable

• Experience in fees administration or school finance
• Familiarity with school billing systems (iSAMs, Pass, Evolve or equivalent)
• Knowledge of Direct Debit collections
• A relevant professional qualification (AAT or similar).

Salary:£28,000-£32,000 per annum, depending on skills and experience.

Hours Full-time, 37.5 hours per week. Due to the nature of the role, remote working is not possible.

Why Join Cheltenham College?

Cheltenham College offers the opportunity to work within one of the UK's leading independent schools, where every member of staff contributes to delivering an exceptional experience for our pupils and families.

You will join a friendly and professional Finance Department where you will play a key role in ensuring the smooth operation of the College's fees function.

Our benefits include:

• Lunch provided during term time.
• Complimentary membership of the College gym and swimming pool.
• Competitive pension scheme.
• Staff discounts with local retailers, hospitality and wellbeing providers.
• Ongoing professional development and training opportunities.

All applicants must have the legal right to work in the UK prior to employment, as we are currently unable to sponsor visa applications.

Cheltenham College reserves the right to close this vacancy early should a suitable candidate be appointed. To avoid disappointment, early applications are encouraged.

Closing date: Friday 18th September

Cheltenham College is committed to safeguarding and promoting the welfare of children and young people in its recruitment and selection of job applicants and expects all staff and volunteers to share this commitment. The successful candidate will be required to undergo an enhanced DBS check.

We are committed to equality of opportunity for all staff and applications from suitably qualified individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We encourage all candidates to ensure that College is aware of yourparticular requirementsshould you be invited to interview.