FCA Complaint Data & Reporting Analyst

We’re Coventry Building Society Group; Coventry; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

28 days holiday a year

Discretionary bonus

Enhanced pension contributions

Parental leave

Wellbeing support

Life assurance (6x salary)

Job summary

Coventry Building Society Group is recruiting for an experienced complaints professional to support FCA reporting changes. In a hybrid Coventry-based role, you will review complaint records, validate categorisation data, and map complaints to the new reporting framework, ensuring data quality and regulatory compliance.

You’ll apply regulatory guidance consistently, interpret customer notes, and provide analytical insights to improve customer outcomes while working with an experienced Customer

Qualifications

• Experience reviewing and analysing customer complaints.
• Strong attention to detail and ability to interpret written customer correspondence and complaint notes.
• Proven ability to apply regulatory guidance and classification criteria consistently.
• Intermediate to advanced Microsoft Excel skills.
• Strong analytical and problem-solving capabilities.
• Excellent organisational skills with the ability to manage high volumes of data accurately and efficiently.

Responsibilities

• Review complaint records and validate categorisation data.
• Ensure complaints are accurately mapped to the FCA reporting framework.
• Interpret customer correspondence and complaint notes to support evidence-based classifications.
• Provide insights into customer experiences and outcomes to support regulatory compliance.

Skills

Complaints analysis

Regulatory interpretation

Attention to detail

Analytical thinking

Organisational skills

Data interpretation

Tools

Microsoft Excel

Job description

Coventry Building Society Group is recruiting for an experienced complaints professional to support FCA reporting changes. In a hybrid Coventry-based role, you will review complaint records, validate categorisation data, and map complaints to the new reporting framework, ensuring data quality and regulatory compliance.

You’ll apply regulatory guidance consistently, interpret customer notes, and provide analytical insights to improve customer outcomes while working with an experienced Customer