Customer Relations Manager — FCA Compliance & Operations

Connect Recruitment Consultants Ltd; Slough; On-site; GBP 45,000 - 65,000; Full time

Job summary

Connect Recruitment Consultants Ltd in the United Kingdom seeks a Customer Relations Manager to lead the Customer Relations Team, ensuring seamless operational delivery and FCA compliance.

You will oversee end-to-end complaint handling under FCA guidelines, balance fair outcomes with commercial priorities, drive root‑cause improvements, and manage high‑level escalations across the business.

Qualifications

• Education: A levels or equivalent.
• 3 years' management experience preferred.
• Proven experience leading operational turnarounds with quality under deadlines.
• Intermediate proficiency in Excel and Word; experience with workflow systems.

Responsibilities

• Lead the Customer Relations Team to deliver compliant, effective customer service.
• Oversee end-to-end FCA complaint handling and escalate where needed.

Skills

FCA regulations

Dispute resolution

Analytical skills

Objection handling

Stakeholder communication

Team leadership

Process improvement

Education

A levels or equivalent

Tools

Excel

Word

Job description

Connect Recruitment Consultants Ltd in the United Kingdom seeks a Customer Relations Manager to lead the Customer Relations Team, ensuring seamless operational delivery and FCA compliance.

You will oversee end-to-end complaint handling under FCA guidelines, balance fair outcomes with commercial priorities, drive root‑cause improvements, and manage high‑level escalations across the business.