FCA Complaints & Data Analyst — Hybrid

Co-operative Bank plc; Coventry; Hybrid; GBP 28,000 - 55,000; Full time

Benefits offered by this job

28 days holiday

Annual discretionary bonus

Personal pension

Parental leave

Life assurance

Job summary

Coventry Building Society is seeking an experienced complaints professional to support FCA complaint reporting changes. You will review records, validate data, and apply guidance to classify cases accurately, helping the organisation prepare for regulatory reporting while improving data quality.

This role is based in Coventry on a hybrid basis with at least three days in the office and offers a competitive benefits package and a discretionary bonus.

Qualifications

• Experience reviewing and analysing customer complaints.
• Ability to interpret written customer correspondence and complaint notes.
• Proven ability to apply regulatory guidance and classification criteria consistently.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Review complaint records, validate categorisation data and map to FCA framework.
• Apply regulatory guidance to classify complaints accurately.
• Contribute to improving reporting accuracy and data quality.

Skills

Complaints analysis

Regulatory interpretation

Data validation

Excel proficiency

Tools

Microsoft Excel

Job description

Coventry Building Society is seeking an experienced complaints professional to support FCA complaint reporting changes. You will review records, validate data, and apply guidance to classify cases accurately, helping the organisation prepare for regulatory reporting while improving data quality.

This role is based in Coventry on a hybrid basis with at least three days in the office and offers a competitive benefits package and a discretionary bonus.