Fashion Client Programs Specialist — Data & Client Success

UL Solutions; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

UL Solutions in London is seeking a Client Program Specialist to support a key fashion industry client. You will coordinate testing, inspections, and audits while delivering an excellent customer experience across teams.

You'll work from the client's London office three days a week, create reports and dashboards, and develop KPIs to track performance and improve programs, building strong relationships with colleagues and the client.

Qualifications

• Bachelor's degree in Business, Administration, or related field.
• Experience in customer service or account coordination is a plus.
• Comfortable using Microsoft Office (Excel, PowerPoint, Outlook, Word).
• Interest in data, reporting, and process improvement.
• Experience with Power BI or Power Automate is a bonus.
• Strong communication and relationship-building skills.
• A proactive, entrepreneurial, curious mindset and willingness to learn.
• Team player who enjoys collaborating with different people and functions.
• Able to work in London three days per week.

Responsibilities

• Be the go-to contact for one of our major fashion industry clients.
• Work from the client's London office 3 days per week and build strong day-to-day relationships.
• Help answer questions, solve issues, and support client needs related to testing, inspections, and audits.
• Partner with teams across UL Solutions including Operations, Quality, Sales, and Business Development.
• Create reports, dashboards, and KPIs that help track performance and improve programs.
• Keep client requirements organized, updated, and communicated across the business.
• Support continuous improvements and help make our client programs even better.

Skills

Customer service

Communication

Relationship-building

Team collaboration

Data awareness

Education

Bachelor's degree in Business, Administration, or related field

Tools

Power BI

Job description

UL Solutions in London is seeking a Client Program Specialist to support a key fashion industry client. You will coordinate testing, inspections, and audits while delivering an excellent customer experience across teams.

You'll work from the client's London office three days a week, create reports and dashboards, and develop KPIs to track performance and improve programs, building strong relationships with colleagues and the client.