Client Program Specialist

UL Solutions; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

UL Solutions in London is seeking a Client Program Specialist to support a key fashion industry client. You will coordinate testing, inspections, and audits while delivering an excellent customer experience across teams.

You'll work from the client's London office three days a week, create reports and dashboards, and develop KPIs to track performance and improve programs, building strong relationships with colleagues and the client.

Qualifications

• Bachelor's degree in Business, Administration, or related field.
• Experience in customer service or account coordination is a plus.
• Comfortable using Microsoft Office (Excel, PowerPoint, Outlook, Word).
• Interest in data, reporting, and process improvement.
• Experience with Power BI or Power Automate is a bonus.
• Strong communication and relationship-building skills.
• A proactive, entrepreneurial, curious mindset and willingness to learn.
• Team player who enjoys collaborating with different people and functions.
• Able to work in London three days per week.

Responsibilities

• Be the go-to contact for one of our major fashion industry clients.
• Work from the client's London office 3 days per week and build strong day-to-day relationships.
• Help answer questions, solve issues, and support client needs related to testing, inspections, and audits.
• Partner with teams across UL Solutions including Operations, Quality, Sales, and Business Development.
• Create reports, dashboards, and KPIs that help track performance and improve programs.
• Keep client requirements organized, updated, and communicated across the business.
• Support continuous improvements and help make our client programs even better.

Skills

Customer service

Communication

Relationship-building

Team collaboration

Data awareness

Education

Bachelor's degree in Business, Administration, or related field

Tools

Power BI

Job description

Job Description

From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we’re involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly.

From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we’re involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly. Join UL Solutions and become the trusted partner for one of the world's leading luxury fashion brands!

Client Program Specialist

As a Client Program Specialist, you'll work closely with a key client, helping them navigate testing, inspection, and audit services while collaborating with teams across the business to deliver an exceptional customer experience. This is a great opportunity for someone early in their career who enjoys communication, project coordination, data, and client interaction.

Responsibilities

• Be the go-to contact for one of our major fashion industry clients.
• Work from the client's London office 3 days per week and build strong day-to-day relationships.
• Help answer questions, solve issues, and support client needs related to testing, inspections, and audits.
• Partner with teams across UL Solutions including Operations, Quality, Sales, and Business Development.
• Create reports, dashboards, and KPIs that help track performance and improve programs.
• Keep client requirements organized, updated, and communicated across the business.
• Support continuous improvements and help make our client programs even better.

Qualifications

• Bachelor's degree in Business, Administration, or a related field.
• Experience in customer service, client support, sales, or account coordination is a plus - but we're also happy to consider early-career professionals.
• Comfortable using Microsoft Office (Excel, PowerPoint, Outlook, Word).
• Interest in data, reporting, and process improvement.
• Experience with Power BI or Power Automate is a bonus.
• Strong communication and relationship-building skills.
• A proactive, entrepreneurial, curious mindset and willingness to learn.
• Team player who enjoys collaborating with different people and functions.
• Able to work in London three days per week.

About Us

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

About The Team

From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we’re involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly. Join our team and make your mark on products that shape people’s lives.