Farm Sales Support

Mole Valley Farmers; Gainford; On-site; GBP 9,000 - 11,000; Part time

Benefits offered by this job

Pension match up to 5%

Up to 25% staff discount in store

Free parking on site

33 days annual leave (pro-rated for PT

Excellent training & development

Career progression opportunities

Job summary

Mole Valley Farmers is seeking a friendly, customer-focused Farm Sales Support Advisor to join our central Farm Sales Support team. This part-time role is 16 hours per week, with work on Thursdays and Fridays, supporting farming customers, Store colleagues and external sales teams.

You’ll assist with pricing, product information, orders and seasonal campaigns, ensuring an honest, efficient and positive customer experience.

Qualifications

• Experience or knowledge of farming or countryside marketplace.
• Confident communicator with ability to build relationships across teams.
• Strong IT skills with attention to detail.
• Ability to manage multiple tasks and deadlines.
• Customer-first mindset and proactive approach.

Responsibilities

• Offering friendly, helpful and knowledgeable support to customers, stores and external sales colleagues
• Handling a wide range of enquiries including pricing, stock, product details, and general customer questions
• Processing customer orders accurately and keeping systems updated
• Supporting seasonal and tactical sales campaigns across key product areas such as livestock, arable, equine, silage and fencing
• Making outbound calls when appropriate to share product information or campaign updates
• Identifying opportunities to support underperforming product categories or branches
• Sharing insights on customer needs, competitor trends and product performance with the wider team
• Supporting administration and logistics activity as needed

Skills

Farming knowledge

Communication

IT skills

Time management

Flexibility

Customer focus

Proactive mindset

Job description

We’re looking for a friendly, customer‑focused Farm Sales Support Advisor to join our central Farm Sales Support team. This is a key role supporting our farming customers, Mole Country Stores colleagues, and external sales teams. If you’re passionate about agriculture, enjoy helping people, and want to play an important part in keeping our rural customers connected to the products and advice they need, we’d love to hear from you.

About The Role

Contract: Permanent. Hours: Part time. Hours of Work: 16 hours per week, working Thursday & Friday.

As a Farm Sales Support Advisor, you’ll provide warm, knowledgeable support to customers and colleagues across the business. From helping with pricing and product information to processing orders and supporting seasonal campaigns, you’ll make sure every customer receives an honest, efficient and positive experience.

You’ll work closely with Store Managers, Product Managers, Retail teams and Agri Sales colleagues to ensure a seamless service and strong communication across all channels.

Key Responsibilities Include

• Offering friendly, helpful and knowledgeable support to customers, stores and external sales colleagues
• Handling a wide range of enquiries including pricing, stock, product details, and general customer questions
• Processing customer orders accurately and keeping systems updated
• Supporting seasonal and tactical sales campaigns across key product areas such as livestock, arable, equine, silage and fencing
• Making outbound calls when appropriate to share product information or campaign updates
• Identifying opportunities to support underperforming product categories or branches
• Sharing insights on customer needs, competitor trends and product performance with the wider team
• Supporting administration and logistics activity as needed

About You

• Knowledge of farming or the wider countryside marketplace
• Confident communicator who can build positive relationships across teams and levels
• Strong IT skills with high attention to detail and accuracy
• Able to manage multiple tasks and deadlines
• Flexible, adaptable, and eager to learn
• A natural helper with a customer‑first mindset
• Positive, proactive and able to use your initiative

What We Offer

• Scottish Widows contributory pension – company will match up to 5%
• Up to 25% colleague discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Comprehensive colleague benefits
• Enhanced Family Leave Policies

We may close this vacancy early if we find the right candidate.