Retail Supervisor - The Farm Shop

Noah's Ark Zoo Farm; Welford; On-site; GBP 14,445 - 20,573; Part time

Job summary

Noah's Ark Zoo Farm in England is looking for a Retail Supervisor to provide excellent customer service in their Farm Shop. Responsibilities include greeting customers, making hot drinks, taking orders, ensuring hygiene standards, and managing displays. The ideal candidate should have retail experience, a bright personality, and a basic Food Hygiene certificate. The role requires working every Sunday with opportunities to flex hours during peak seasons. Salary is £12.71 per hour.

Qualifications

• Experience working in a retail environment is essential.
• Bright personality with a passion for customer service.
• Understanding of sales targets and a results-driven attitude.
• Current manual driving license is a must.

Responsibilities

• Provide warm service and greet customers.
• Make hot drinks as a trained barista.
• Take customer orders and handle payments.
• Ensure food hygiene and health and safety requirements are met.
• Work closely with the Senior Management and Kitchen team.

Skills

Retail experience

Barista trained

Cash handling skills

Customer engagement

Organizational skills

Education

Basic Food Hygiene certificate

Job description

Permanent Retail Supervisor - The Farm Shop

We are looking to recruit a friendly individual to join us as Retail Supervisor, you will be working in our Farm Shop which is located at the top of our car park, here at Noah’s Ark Zoo Farm.

We opened our Farm Shop in 2020, it has become very popular with passing trade and zoo visitors. We sell fresh and frozen meals, homemade cakes, and desserts made with local produce, freshly cooked in the Noah's Ark Kitchen by our team of talented chefs.

Our other products are sourced from local businesses in the South West and small sustainable British businesses. The Farm Shop also sells a wider range of gardening essentials and seasonal goods, including Pumpkins and Christmas trees.

Responsibilities

• Greeting customers and providing a warm and friendly service.
• Barista trained; will be making a multitude of hot drinks.
• Taking customer orders and payments, operating the tills.
• Serving hot and cold food to our customers.
• Tidy and clean tables and customer areas in and around the farm shop.
• Ensuring the displays are always fully stocked and presentable to customers.
• Maximising sales ensuring the customer leaves the farm shop happy and with everything they need.
• Follow our stock control policy.
• Ensuring all food hygiene and health and safety requirements are met.
• Maintain temperature records and supplier delivery sheets up to date.
• Communicate and work closely with the Senior Management team and our Kitchen team to ensure food and drink supplies are well managed throughout each day.
• Work as part of the Retail team, may be asked to work in the zoo’s Gift Shop as requested.

Ideal Candidate

• Happy with lone working.
• Experience of working within a retail environment.
• Bright and friendly personality that enjoys engaging with customers and staff.
• Till trained and cash handling skills.
• Barista trained – Preferred.
• Understanding of sales targets and a results‑driven attitude.
• Organised, reliable, and clean and tidy in the workplace.
• Basic Food Hygiene certificate.
• Current, manual driving licence – essential.

Work Pattern

Every Sunday. Cover sickness and holiday, with opportunity to flex-up hours as requested by the business during peak seasons.

Salary

£12.71 per hour (Minimum wage as per your age bracket).

To apply

Please send your CV and cover letter to [e-mail]. Make the subject heading of your email ‘Retail Supervisor’. Your cover letter should explain your relevant experience and how you best match our 'Ideal Candidate' criteria.

Closing date for applications

31st May 2026

Note

We may contact successful applicants before the end of the closing date.