Fare Analyst

CW Government Travel; United Kingdom; On-site; GBP 30,000 - 42,000; Full time

Job summary

Amex GBT in the United Kingdom is looking for an experienced ticketing specialist. You will manually reshop high-value air tickets to secure savings, then rebook and reissue where appropriate.

You’ll process exchanges and refunds accurately and on time, and collect mark‑up on net fares that have been exchanged.

A strong knowledge of GDS systems (Sabre, Amadeus, Galileo), fares, and ticketing rules is essential, along with basic Excel skills to keep tidy trackers.

Qualifications

• Experience with GDS systems and ticketing.
• Strong knowledge of fare rules and air-ticketing procedures.
• Experience with exchanges and refunds handling.
• Proficient with Excel (sorting, filtering, formulas).

Responsibilities

• Manually reshop high-value air tickets to find savings, then rebook and reissue where it makes sense.
• Process exchanges and refunds accurately and on time.
• Collect mark‑up on net fares that have been exchanged.

Skills

GDS skills

Sabre

Amadeus

Galileo

Air ticketing

Fare rules

Ticketing experience

Exchanges & refunds

Excel basics

Net fares knowledge

Reshop environment

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

You'll help us save our customers money on high-value air tickets. Working alongside the Air Reshop automated tools, you'll manually reshop tickets to find lower fares, and you'll also help us reclaim mark-up on exchanged net fares. You'll need strong air and ticketing know-how, an eye for detail, and the confidence to work through fare rules on your own.

What you'll do

• Manually reshop high-value air tickets to find savings, then rebook and reissue where it makes sense
• Process exchanges and refunds accurately and on time
• Collect mark-up on net fares that have been exchanged (our Mark-Up Reclaim process)

What We´re Looking for

• GDS skills
• Strong working knowledge of Sabre (our primary system)
• Working knowledge of Amadeus and Galileo, or the ability to pick them up quickly
• Air and ticketing knowledge
• Solid understanding of fares and fare rules
• Hands-on ticketing experience
• Good knowledge of exchanges and refunds, including how to handle them correctly
• Tech skills
• Basic Excel skills (sorting, filtering, simple formulas, keeping a tidy tracker)
• Nice to have
• Experience with net fares or mark-up processes
• Experience working in a reshop, fares or ticketing support environmentorking

Location

United Kingdom

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .