Travel Counselor

American Express Global Business Travel; Bury St Edmunds; On-site; GBP 24,000 - 32,000; Full time

Job summary

American Express Global Business Travel (Amex GBT) seeks an experienced travel professional to advise and arrange corporate travel for individuals and groups. You will research options, anticipate traveler needs, and book domestic and international itineraries across air, rail, road, and lodging, while ensuring policy and regulatory compliance.

You will use Sabre and other GDS tools, delivering proactive service, resolving issues promptly, and collaborating with teammates to elevate service

Qualifications

• Passion for excellence in client service and anticipating needs.
• Professional written and verbal communication.
• Attention to detail and integrity in handling traveler information.
• Understanding of the travel industry, including business and leisure travel.
• Ability to resolve issues quickly, independently or with supplier.
• Strong teamwork and openness to feedback.

Responsibilities

• Advise and arrange travel for corporate customers (individuals and groups).
• Research travel options and anticipate traveler needs to sell additional services.
• Arrange and book domestic and international business travel (air, road, rail, accommodations).
• Use Global Distribution Systems (GDS), Sabre; training may be provided.
• Ensure compliance with travel policies, service provider policies and regulations.
• Provide courteous service and handle special customer requests; collaborate to coach and mentor the team.

Skills

Client service mindset

Professional communication

Attention to detail

Integrity and privacy

Travel industry knowledge

Teamwork

Tools

Sabre

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You’ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use Global Distribution Systems (GDSs), Sabre,. Training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Location

St Edmunds, Suffolk, United Kingdom

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.